We are looking for a Call Center Agent to join our customer service team. The ideal candidate will handle a high volume of inbound and/or outbound calls, provide information about products and services, resolve customer complaints, and ensure customer satisfaction with professionalism and efficiency.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Make outbound calls to follow up on customer interactions or to conduct surveys/sales.
Provide accurate information regarding products, services, and company policies.
Handle and resolve customer complaints with patience and empathy.
Document customer interactions, comments, and complaints in the system.
Follow communication scripts and guidelines provided by the company.
Meet personal/team targets for call handling, customer satisfaction, and other KPIs.
Escalate unresolved issues to the appropriate departments as needed.
Requirements:
Speak English/Urdu/Arabic
High school diploma or equivalent; a degree is a plus.
Previous experience in a call center or customer service role is preferred.
Excellent verbal and written communication skills in English.
Good listening skills and attention to detail.
Ability to handle stressful situations and difficult customers calmly.
Proficient in using computers, CRM systems, and other communication tools.
Flexibility to work in shifts, including weekends and holidays if required.
Job Type: Full-time
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