Job Description

Role Summary

You will be the clinic's first point of contact--converting inquiries from phone, WhatsApp, website, and social channels into confirmed appointments and paid treatments. This is a sales-driven role that blends consultative communication, product knowledge, and disciplined follow-up to hit monthly booking and revenue targets.

Key Responsibilities

Inbound & Outbound Sales

Answer calls/WhatsApp quickly, qualify leads, recommend treatments, handle objections, and close bookings. Proactively follow up with warm leads, no-shows, and past patients for reactivation and upsell.

Appointment Booking & Pipeline Management

Schedule, reschedule, and confirm appointments; manage waitlists; reduce cancellations and no-shows. Maintain accurate lead stages, notes, and tags in the clinic CRM.

Consultative Guidance

Explain treatment benefits, pre-/post-care basics, pricing, and packages clearly and compliantly. Cross-sell/upsell relevant add-ons and packages aligned to patient concerns and budget.

Documentation & Compliance

Adhere to DHA guidance on claims and patient communications; use approved scripts only. Capture required patient details accurately; protect patient privacy and data at all times.

Service Quality

Meet speed-to-lead SLAs; ensure every interaction is empathetic, professional, and brand-consistent. Collect feedback, escalate complaints, and share insights to improve campaigns and offers.

Collaboration

Coordinate with front desk, nursing/doctors, and marketing to ensure smooth patient journeys. Update the team on promotion changes, stock, and calendar availability.
Required Qualifications

1-3 years' experience in call center sales, telesales, or front-desk sales (healthcare or beauty/aesthetics preferred). Strong spoken and written

English

; proficiency in

Arabic

is highly preferred. Proven track record of meeting or exceeding monthly sales/booking targets. Confident objection handling, needs assessment, and package/plan recommendation skills. Comfortable with CRM systems, WhatsApp Business, and basic Google Workspace (Sheets/Docs). Flexible to work

shifts, evenings, weekends, and holidays

as needed.
Nice to Have

Knowledge of common aesthetic treatments (e.g., Laser Hair Removal--Deka Motus Pro, HIFU, PRP/PRF, Skin Boosters, IV Drips). Experience with PBX/softphone systems and queue handling. Familiarity with lead sources (Meta/Google Ads), "speed-to-lead," and re-engagement strategies.
Job Type: Full-time

Pay: From AED2,000.00 per month