Job Description

Call Center Agent (Emirati Nationals) - Al-Futtaim Health - Dubai, UAE
Position Overview
The Call Center Agent serves as the primary point of contact between patients and Al-Futtaim Health clinics, ensuring exceptional service delivery through professional communication, empathy, and efficiency. This role supports patient scheduling, insurance verification, and information requests while maintaining confidentiality and contributing to an excellent healthcare experience.
Job Details
Country: UAE
City: Dubai
Industry: Hospital & Health Care
Function: Customer Support-Client Care
Salary: 9000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Emirati (UAE Nationals)
Job Type: Full-time
Key Responsibilities

• Handle inbound and outbound calls, emails, live chats, and social media inquiries with professionalism and accuracy.
• Schedule, reschedule, and cancel appointments using automated healthcare systems.
• Verify insurance eligibility and ensure patient data confidentiality at all times.
• Provide clear, accurate information regarding clinic services, specialists, and operational details.
• Collaborate with clinical and administrative teams to ensure smooth patient journeys and timely service.
• Assist in process improvements to enhance call center performance and patient satisfaction.
• Maintain service quality standards, contributing to the achievement of department KPIs.
• Convert patient inquiries into confirmed appointments and build positive relationships with clients.
• Uphold Al-Futtaim Health's brand values through courteous communication and empathy-driven service.

Ideal Profile

• Emirati national fluent in Arabic and English.
• Bachelor's degree in any discipline, preferably with exposure to healthcare or customer service.
• 2-3 years of experience in a customer service or call center environment, ideally within healthcare.
• Strong knowledge of healthcare or medical terminology and insurance verification processes.
• Excellent communication, problem-solving, and multitasking skills.
• Proficient in computer systems and Microsoft Excel.
• Adaptable, organized, and capable of working in a fast-paced team environment.

Skills Set

• Call center operations
• Healthcare communication
• Insurance verification
• Customer relationship management
• Patient scheduling systems

Why Join Us

• Serve your community in a modern, patient-focused healthcare organization.
• Work at HealthHub Clinic, Dubai Festival City, equipped with advanced medical and digital systems.
• Enjoy a five-day workweek, attractive compensation, and career advancement opportunities.
• Be part of a supportive and inclusive workplace that values Emirati talent and professional growth.
• Benefit from comprehensive health insurance, paid leave, and ongoing training programs.

About the Company
Al-Futtaim Health is the healthcare division of the Al-Futtaim Group, operating HealthHub Clinics across Dubai with over 25 medical specialties. As part of one of the UAE's most trusted business groups, Al-Futtaim Health delivers evidence-based, patient-centric care through modern facilities and innovative healthcare solutions. Accredited by Accreditation Canada, HealthHub Clinics exemplify excellence in medical services, technology integration, and patient experience under the guiding principle "We Hear You."
Job Title Call Center Agent (Emirati Nationals) - Al-Futtaim Health - Dubai, UAE
Call Center Agent (Emirati Nationals) - Al-Futtaim Health - Dubai, UAE
Position Overview
The Call Center Agent serves as the primary point of contact between patients and Al-Futtaim Health clinics, ensuring exceptional service delivery through professional communication, empathy, and efficiency. This role supports patient scheduling, insurance verification, and information requests while maintaining confidentiality and contributing to an excellent healthcare experience.
Job Details
Country: UAE
City: Dubai
Industry: Hospital & Health Care
Function: Customer Support-Client Care
Salary: 9000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Emirati (UAE Nationals)
Job Type: Full-time
Key Responsibilities

• Handle inbound and outbound calls, emails, live chats, and social media inquiries with professionalism and accuracy.
• Schedule, reschedule, and cancel appointments using automated healthcare systems.
• Verify insurance eligibility and ensure patient data confidentiality at all times.
• Provide clear, accurate information regarding clinic services, specialists, and operational details.
• Collaborate with clinical and administrative teams to ensure smooth patient journeys and timely service.
• Assist in process improvements to enhance call center performance and patient satisfaction.
• Maintain service quality standards, contributing to the achievement of department KPIs.
• Convert patient inquiries into confirmed appointments and build positive relationships with clients.
• Uphold Al-Futtaim Health's brand values through courteous communication and empathy-driven service.

Ideal Profile

• Emirati national fluent in Arabic and English.
• Bachelor's degree in any discipline, preferably with exposure to healthcare or customer service.
• 2-3 years of experience in a customer service or call center environment, ideally within healthcare.
• Strong knowledge of healthcare or medical terminology and insurance verification processes.
• Excellent communication, problem-solving, and multitasking skills.
• Proficient in computer systems and Microsoft Excel.
• Adaptable, organized, and capable of working in a fast-paced team environment.

Skills Set

• Call center operations
• Healthcare communication
• Insurance verification
• Customer relationship management
• Patient scheduling systems

Why Join Us

• Serve your community in a modern, patient-focused healthcare organization.
• Work at HealthHub Clinic, Dubai Festival City, equipped with advanced medical and digital systems.
• Enjoy a five-day workweek, attractive compensation, and career advancement opportunities.
• Be part of a supportive and inclusive workplace that values Emirati talent and professional growth.
• Benefit from comprehensive health insurance, paid leave, and ongoing training programs.

About the Company
Al-Futtaim Health is the healthcare division of the Al-Futtaim Group, operating HealthHub Clinics across Dubai with over 25 medical specialties. As part of one of the UAE's most trusted business groups, Al-Futtaim Health delivers evidence-based, patient-centric care through modern facilities and innovative healthcare solutions. Accredited by Accreditation Canada, HealthHub Clinics exemplify excellence in medical services, technology integration, and patient experience under the guiding principle "We Hear You."
Post Details
Job Start Date
Salary from 9000.00
Salary to 11000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required