Job Description

Call Center Agent - Dicetek LLC - Dubai, UAE
Position Overview
Dicetek LLC is hiring a Call Center Agent to handle inbound and outbound customer interactions efficiently and professionally. The role involves assisting customers, resolving queries, and ensuring a smooth and satisfactory customer experience. The ideal candidate should have prior experience working in UAE-based call centers, possess strong communication skills in both English and Arabic, and be comfortable working in a fast-paced, customer-focused environment.
Job Details
Country: UAE
City: Dubai
Industry: Information Technology and Services
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle incoming and outgoing customer calls in a professional and courteous manner.
Provide accurate information and resolve customer inquiries efficiently.
Log and document customer interactions and transactions in the system.
Follow up on pending issues and ensure timely resolution.
Assist with product or service information, order processing, and troubleshooting.
Maintain confidentiality of customer data and adhere to company policies.
Collaborate with internal teams to resolve complex queries and enhance customer satisfaction.
Meet performance goals related to call handling time, response quality, and customer feedback.
Required Skills and Qualifications
Minimum 1 year of experience as a call center agent in the UAE.
Diploma or Bachelor's degree in any field.
Fluency in English and Arabic (verbal and written).
Good numerical and problem-solving skills.
Excellent listening, communication, and interpersonal abilities.
Empathetic attitude and customer-oriented mindset.
Strong time management and multitasking skills.
Comfortable working in high-volume and fast-paced environments.
Basic computer literacy and familiarity with call handling systems.
Skills Set
Customer service and communication
Call handling and phone etiquette
Problem-solving and follow-up
Time management and adaptability
Why Join Us
Join a customer-focused organization offering opportunities for skill development and career progression.
Collaborate with a multicultural team in a professional and dynamic work environment.
Gain valuable experience serving clients across various sectors in the UAE.
About the Company
Dicetek LLC, headquartered in Dubai, is a leading IT and business solutions provider offering staffing, consulting, and managed services across industries including government, banking, and telecommunications. The company is committed to delivering superior customer experiences through innovation, service quality, and operational excellence.
Job Title Call Center Agent - Dicetek LLC - Dubai, UAE
Call Center Agent - Dicetek LLC - Dubai, UAE
Position Overview
Dicetek LLC is hiring a Call Center Agent to handle inbound and outbound customer interactions efficiently and professionally. The role involves assisting customers, resolving queries, and ensuring a smooth and satisfactory customer experience. The ideal candidate should have prior experience working in UAE-based call centers, possess strong communication skills in both English and Arabic, and be comfortable working in a fast-paced, customer-focused environment.
Job Details
Country: UAE
City: Dubai
Industry: Information Technology and Services
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle incoming and outgoing customer calls in a professional and courteous manner.
Provide accurate information and resolve customer inquiries efficiently.
Log and document customer interactions and transactions in the system.
Follow up on pending issues and ensure timely resolution.
Assist with product or service information, order processing, and troubleshooting.
Maintain confidentiality of customer data and adhere to company policies.
Collaborate with internal teams to resolve complex queries and enhance customer satisfaction.
Meet performance goals related to call handling time, response quality, and customer feedback.
Required Skills and Qualifications
Minimum 1 year of experience as a call center agent in the UAE.
Diploma or Bachelor's degree in any field.
Fluency in English and Arabic (verbal and written).
Good numerical and problem-solving skills.
Excellent listening, communication, and interpersonal abilities.
Empathetic attitude and customer-oriented mindset.
Strong time management and multitasking skills.
Comfortable working in high-volume and fast-paced environments.
Basic computer literacy and familiarity with call handling systems.
Skills Set
Customer service and communication
Call handling and phone etiquette
Problem-solving and follow-up
Time management and adaptability
Why Join Us
Join a customer-focused organization offering opportunities for skill development and career progression.
Collaborate with a multicultural team in a professional and dynamic work environment.
Gain valuable experience serving clients across various sectors in the UAE.
About the Company
Dicetek LLC, headquartered in Dubai, is a leading IT and business solutions provider offering staffing, consulting, and managed services across industries including government, banking, and telecommunications. The company is committed to delivering superior customer experiences through innovation, service quality, and operational excellence.
Post Details
Job Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required