Job Description

Cafe Supervisor Accor Swissotel Al Murooj Dubai UAE
Position Overview
Accor is hiring a Cafe Supervisor for Swissotel Al Murooj in Dubai. The role is responsible for overseeing daily cafe operations, ensuring smooth coordination between service, kitchen, and stewarding teams while maintaining exceptional guest service standards. The position requires strong leadership, customer service skills, and operational knowledge to manage staff, resolve issues, and deliver a high-quality cafe experience.
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Food Services / Hospitality
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Supervise cafe operations, ensuring seamless coordination with kitchen, stewarding, and cashier teams
• Lead, train, and motivate staff to deliver excellent guest service, grooming, and product knowledge
• Welcome guests, manage seating arrangements, and maintain friendly guest relationships
• Handle guest inquiries, complaints, and requests professionally and promptly
• Monitor cafe cleanliness, hygiene, and safety standards in compliance with hotel policies
• Ensure knowledge of menus, promotions, and upselling opportunities among staff
• Manage requisitions for operating materials, food, and beverages, ensuring timely delivery
• Conduct briefings, attend departmental meetings, and maintain clear communication with the team
• Contribute to the database of regular guests, personalizing service to build loyalty
• Support scheduling, task delegation, and monitoring staff performance
• Prepare and maintain mise-en-place according to daily service requirements
• Report maintenance issues and coordinate with engineering for prompt resolution
• Ensure compliance with fire, health, hygiene, and safety policies of Swissotel Al Murooj

Candidate Profile

• Minimum 2-3 years of supervisory experience in a cafe or coffee shop operation
• Bachelor's degree in hospitality, food service management, or related field preferred
• Strong leadership, organizational, and people management skills
• In-depth knowledge of coffee preparation, industry trends, and F&B operations
• Proficiency in POS systems and inventory management software
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays
• Excellent customer service and communication abilities
• Strong problem-solving skills with the ability to make quick decisions under pressure
• Fluency in English; additional languages are an advantage

Why Join Us
Accor provides global career opportunities, continuous training, and employee benefits including worldwide discounts. At Swissotel Al Murooj Dubai, you will join a passionate hospitality team in one of the city's most dynamic destinations, directly opposite the Burj Khalifa and The Dubai Mall.
About Accor
Accor is a world-leading hospitality group with over 5,600 hotels, 10,000 restaurants, and 45+ brands across 110 countries. With a commitment to innovation and responsible hospitality, Accor offers limitless opportunities for career growth and international mobility.
Job Title Cafe Supervisor Accor Swissotel Al Murooj Dubai UAE
Cafe Supervisor Accor Swissotel Al Murooj Dubai UAE
Position Overview
Accor is hiring a Cafe Supervisor for Swissotel Al Murooj in Dubai. The role is responsible for overseeing daily cafe operations, ensuring smooth coordination between service, kitchen, and stewarding teams while maintaining exceptional guest service standards. The position requires strong leadership, customer service skills, and operational knowledge to manage staff, resolve issues, and deliver a high-quality cafe experience.
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Food Services / Hospitality
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Supervise cafe operations, ensuring seamless coordination with kitchen, stewarding, and cashier teams
• Lead, train, and motivate staff to deliver excellent guest service, grooming, and product knowledge
• Welcome guests, manage seating arrangements, and maintain friendly guest relationships
• Handle guest inquiries, complaints, and requests professionally and promptly
• Monitor cafe cleanliness, hygiene, and safety standards in compliance with hotel policies
• Ensure knowledge of menus, promotions, and upselling opportunities among staff
• Manage requisitions for operating materials, food, and beverages, ensuring timely delivery
• Conduct briefings, attend departmental meetings, and maintain clear communication with the team
• Contribute to the database of regular guests, personalizing service to build loyalty
• Support scheduling, task delegation, and monitoring staff performance
• Prepare and maintain mise-en-place according to daily service requirements
• Report maintenance issues and coordinate with engineering for prompt resolution
• Ensure compliance with fire, health, hygiene, and safety policies of Swissotel Al Murooj

Candidate Profile

• Minimum 2-3 years of supervisory experience in a cafe or coffee shop operation
• Bachelor's degree in hospitality, food service management, or related field preferred
• Strong leadership, organizational, and people management skills
• In-depth knowledge of coffee preparation, industry trends, and F&B operations
• Proficiency in POS systems and inventory management software
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays
• Excellent customer service and communication abilities
• Strong problem-solving skills with the ability to make quick decisions under pressure
• Fluency in English; additional languages are an advantage

Why Join Us
Accor provides global career opportunities, continuous training, and employee benefits including worldwide discounts. At Swissotel Al Murooj Dubai, you will join a passionate hospitality team in one of the city's most dynamic destinations, directly opposite the Burj Khalifa and The Dubai Mall.
About Accor
Accor is a world-leading hospitality group with over 5,600 hotels, 10,000 restaurants, and 45+ brands across 110 countries. With a commitment to innovation and responsible hospitality, Accor offers limitless opportunities for career growth and international mobility.
Post Details
Job Start Date
Salary from 9000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required