Job Description

About Jumeirah Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman's growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East. About the role An exciting role has arisen for a Butler's Role to join the Jumeirah Muscat Bay Resort. The Butler will Anticipate and meets guests' needs and requests, ensuring complete guest satisfaction. Recognizes all repeat and important guests. Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements Your key responsibilities will include:

He/She must be completely familiar with the operational environment and must follow the detailed instructions given to him/her by the manager at all times when working. Maintaining and handling of cash float. Prepare registration cards for the next day's arrivals. Conduct check-in and check-outs with accordance to procedure. Escort the guest directly to the residences after proceeding with the check-in. Ensure the luggage is sent up promptly to the room. Check departures for the day and the following day, update departure times. To promptly and accurately file the updated registration cards of arrived guests, once checked by the Reception. Comply with Guest Services Standard Operating Procedures/ Step by Steps. Provides necessary information relating to In-house/Arrival Guests regarding VIP Amenities, Kids' Amenities, International Newspaper requests, etc Continually checks all public areas. Inspects residences prior to guest arrival and sets up standards as per guest preferences Refreshes the residences & assisting with turndowns. Ensures that all residences are maintained & serviced as required. Co-ordinates Laundry & Pressing - Collection & Delivery by liaising with HSK. Prepares a comprehensive Itinerary for in-house residence guests for the duration of their stay as per the specifications and preferences of the respective guests. Refreshes the occupied guest residences when aware that the in-house guest has left his room. Provides a full shoeshine service as and when requested. Unpacks/ Packs Guest Luggage as requested. Delivers & places the Evening Amenities, Gifts according to the set standard. Delivers Newspapers & Magazines to all rooms/suites. Stocks up the mini-bars and other Food & Beverage related items.

About You · Able to communicate effectively and to respond well (switched on) to questions and requests · Well groomed/presented · Enthusiastic and eager · Able to work in a team, i.e. caring about other team members and open towards other nationalities · Should be able to quickly learn and adapt to a new work environment Additional Language would be of advantage: Arabic, Russian or European language

About the Benefits This position offers a highly competitive salary and package which includes; housing, annual flight tickets, when applicable, medical, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.