Job Description

Business Transformation Manager - Al-Futtaim Engineering & Technologies - Dubai, UAE
Location: United Arab Emirates
Location: Dubai
Industry: Strategy / Planning
Function: Program / Project Management
Salary: 22000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Position Overview
Al-Futtaim Engineering & Technologies in Dubai is hiring a Business Transformation Manager to lead customer-centric process re-engineering and drive digitization across business units. This role requires strong expertise in process automation, business transformation, and customer experience optimization, ensuring that Al-Futtaim continues to deliver operational excellence across its regional operations.
Core Duties

• Implement supply chain optimization by predicting material demand, managing inventory levels, and forecasting procurement cycles
• Standardize project-level and P&L cost categories, ensuring accurate booking of budgets and costs across labor, subcontracting, and materials
• Drive automation of manual processes such as QC checks, procurement approvals, and cost sheet approvals using RPA and existing tools
• Conduct bid vs did analysis to identify overspends, delays, and root causes of inefficiencies
• Create and update master item lists in SAP with integration into estimation tools
• Track and analyze customer lifetime value, revenue retention, and lost revenue from expired contracts
• Quantify renewals, referrals, and overall customer profitability to support customer loyalty initiatives
• Conduct market research to benchmark business units against industry standards

Candidate Requirements

• Bachelor's degree or higher in business, operations, or customer experience
• At least 10 years of experience in business transformation, process re-engineering, or customer experience management
• Strong analytical and problem-solving skills with ability to simplify complex business requirements
• Proven expertise in data and analytics, including slice-and-dice and drill-down methodologies
• Familiarity with NPS programs and CRM/financial data systems
• Excellent communication, collaboration, and leadership abilities
• Strong skills in trend analysis, business intelligence, and reporting tools

Why Join Us

• Attractive tax-free monthly salary in AED
• Comprehensive health care and life insurance package
• Paid annual leave with flight allowance to home country
• Opportunities for professional growth and internal mobility within Al-Futtaim Group
• Access to learning and development programs to support continuous career progression
• Employee discounts across Al-Futtaim's retail, automotive, and services divisions
• Exposure to regional projects across UAE, Qatar, Saudi Arabia, and Egypt

About the Company
Al-Futtaim Group, established in the 1930s, is one of the Middle East's most diversified private conglomerates, with operations spanning automotive, retail, real estate, financial services, and healthcare. Its engineering and technologies division delivers cutting-edge solutions across air conditioning, elevators, scaffolding, facilities management, energy management, digital transformation, and IT infrastructure. With a strong presence in the UAE and across the region, Al-Futtaim Engineering & Technologies combines innovation with service excellence, providing complete project management, integration, and after-sales solutions for its clients.
Job Title Business Transformation Manager - Al-Futtaim Engineering & Technologies - Dubai, UAE
Business Transformation Manager - Al-Futtaim Engineering & Technologies - Dubai, UAE
Location: United Arab Emirates
Location: Dubai
Industry: Strategy / Planning
Function: Program / Project Management
Salary: 22000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Position Overview
Al-Futtaim Engineering & Technologies in Dubai is hiring a Business Transformation Manager to lead customer-centric process re-engineering and drive digitization across business units. This role requires strong expertise in process automation, business transformation, and customer experience optimization, ensuring that Al-Futtaim continues to deliver operational excellence across its regional operations.
Core Duties

• Implement supply chain optimization by predicting material demand, managing inventory levels, and forecasting procurement cycles
• Standardize project-level and P&L cost categories, ensuring accurate booking of budgets and costs across labor, subcontracting, and materials
• Drive automation of manual processes such as QC checks, procurement approvals, and cost sheet approvals using RPA and existing tools
• Conduct bid vs did analysis to identify overspends, delays, and root causes of inefficiencies
• Create and update master item lists in SAP with integration into estimation tools
• Track and analyze customer lifetime value, revenue retention, and lost revenue from expired contracts
• Quantify renewals, referrals, and overall customer profitability to support customer loyalty initiatives
• Conduct market research to benchmark business units against industry standards

Candidate Requirements

• Bachelor's degree or higher in business, operations, or customer experience
• At least 10 years of experience in business transformation, process re-engineering, or customer experience management
• Strong analytical and problem-solving skills with ability to simplify complex business requirements
• Proven expertise in data and analytics, including slice-and-dice and drill-down methodologies
• Familiarity with NPS programs and CRM/financial data systems
• Excellent communication, collaboration, and leadership abilities
• Strong skills in trend analysis, business intelligence, and reporting tools

Why Join Us

• Attractive tax-free monthly salary in AED
• Comprehensive health care and life insurance package
• Paid annual leave with flight allowance to home country
• Opportunities for professional growth and internal mobility within Al-Futtaim Group
• Access to learning and development programs to support continuous career progression
• Employee discounts across Al-Futtaim's retail, automotive, and services divisions
• Exposure to regional projects across UAE, Qatar, Saudi Arabia, and Egypt

About the Company
Al-Futtaim Group, established in the 1930s, is one of the Middle East's most diversified private conglomerates, with operations spanning automotive, retail, real estate, financial services, and healthcare. Its engineering and technologies division delivers cutting-edge solutions across air conditioning, elevators, scaffolding, facilities management, energy management, digital transformation, and IT infrastructure. With a strong presence in the UAE and across the region, Al-Futtaim Engineering & Technologies combines innovation with service excellence, providing complete project management, integration, and after-sales solutions for its clients.
Post Details
Job Start Date
Salary from 22000.00
Salary to 28000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required