Job Purpose: About the Role:

Manage the end-to-end delivery of projects prioritised in alignment with the department\'s strategy. Leverage existing or new technologies to achieve Skywards\' vision. Be responsible for the business support and operations functions to ensure Skywards business continuity.

What you will do:

\xc2\xb7 Be the expert in the Loyalty domain with experience in implementing products and partnership functions across all interfacing systems. Enable requirements pertinent to security, data governance, communication, legal and analytics. Organise, influence and facilitate end-user requirements gathering with external partners and divisions within Emirates to put in place, system and process enhancements.

\xc2\xb7 Gain understanding of various internal Skywards processes as well as those of vendors, suppliers and partners with the aim of identifying key system and process improvements.

\xc2\xb7 Deliver all projects in a timely manner, within budgets and as per agreed quality standards. Manage end-to-end user and business process testing to ensure all business requirements are met. Maintain a central repository of all relevant documentation.

\xc2\xb7 Contribute to the sourcing, evaluation and selection of solution vendors.

\xc2\xb7 Participate in partner launch negotiation meetings as the Skywards systems expert. Support partner contracting to ensure system formats, procedures, terms & conditions are correctly represented. Ensure all systems and processes are in place to maintain agreed levels of operation and business continuity.

\xc2\xb7 Ensure that all identified stakeholders and end user communities are fully briefed well in advance of new functionality introduced to manage the adoption of change.

\xc2\xb7 Provide regular project updates to internal stakeholders and ensure work is progressing according to agreed priorities and timelines.

Qualifications & Experience: This job might be for you if you have:

\xc2\xb7 Degree or Honours (12+3 or equivalent).

\xc2\xb7 Degree in Qualification and exposure to IT preferred

\xc2\xb7 5+ Years Commercial/Sales/Other.

\xc2\xb7 Experience in the travel industry with at least 3 years specifically in management and operational support of information systems for a business unit (preferably frequent flyer or loyalty programme).

You\'ll have an edge if you possess:

\xc2\xb7 Experience in delivering complex/cross functional projects

\xc2\xb7 Excellent stakeholder and vendor management

\xc2\xb7 Cross functional work experience, leading through influence

\xc2\xb7 Good understanding of ROI and other key performance metrics

\xc2\xb7 Excellent written and spoken English.

\xc2\xb7 Flexible to work longer hours when required and open to travel for business.

What Emirates can offer you?

\xc2\xb7 A competitive salary, paid tax-free and reviewed annually

\xc2\xb7 39 calendar days annual leave, plus public holidays

\xc2\xb7 Full relocation package, including flights, shipping and optional hotel accommodation on arrival

\xc2\xb7 Annual leave travel - return tickets home each year

\xc2\xb7 Private medical insurance

\xc2\xb7 Discounts on airline tickets for EK and partner networks

\xc2\xb7 Travel benefits and discounts for friends & family

\xc2\xb7 Education Support Allowance for children\xe2\x80\x99s education in Dubai or abroad

Safety Sensitive Role: No

Leadership Role: Yes

Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website confidential Further information on what\xe2\x80\x99s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
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