Job Description

We are hiring a Customer Support Executive with experience in a business setup company (corporate service provider - CSP). This experience is essential for the role. The position involves assisting clients with company formation processes, documentation requirements, and service coordination while maintaining a high standard of customer support.

Key Responsibilities

Customer Support & Client Handling

Assist clients with inquiries related to company setup, licensing, and ongoing services. Provide accurate guidance on documentation, processes, and service timelines. Handle communication via phone, email, and in-person meetings.
Business Setup & Operational Support

Support clients throughout the company formation journey, including renewals and amendments. Coordinate with internal departments to ensure smooth workflow and timely delivery of services. Maintain accurate client records and case progress updates.
Process & Compliance

Ensure all documentation meets regulatory and procedural requirements. Assist in preparing forms, applications, and supporting documents. Follow internal procedures to maintain compliance and service quality.
Teamwork & Collaboration

Work closely with operations, PRO, customer service, and compliance teams. Escalate complex cases to senior staff when necessary. Contribute to a professional and client-focused work environment.
Requirements

Education

Diploma or bachelor's degree in Business Administration, Customer Service, or a related field.
Experience

Minimum 1 year of experience in a business setup company or corporate service provider (CSP) is mandatory. Experience handling licensing, documentation, and client coordination is required.
Technical Skills

Proficiency in MS Office and CRM tools. Strong understanding of business setup processes and regulatory documentation.
Soft Skills

Excellent communication and customer service skills. Strong organisational abilities and attention to detail. Ability to manage multiple tasks and deadlines.
Working Conditions

Working Hours: 9 hours per day
Working Days: 5 days per week
Location Type: Office-based

Job Type: Full-time

Pay: AED6,000.00 - AED9,000.00 per month

Application Question(s):

What is your last drawn/current salary?
Experience:

business setup: 1 year (Required) * customer support: 1 year (Required)