Business Process Specialist-Customer Experience Job in DICETEK LLC

Business Process Specialist Customer Experience

Dubai, DU, AE, United Arab Emirates

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Job Description

Minimum Qualifications:

Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field Experience: Minimum 5 years as a Business Analyst, BPM Specialist, or similar role. Experience working in real estate, government, or large enterprise organizations preferred. Proven experience in business process design, documentation and SOP development. Hands-on experience with Business Process Management methodologies (BPMN preferred). Lean Six Sigma certification (Green Belt minimum). Strong analytical, problem-solving and communication skills. Experience facilitating workshops and collaborating with cross-functional teams. Ability to work on multiple processes simultaneously and meet deadlines.

Preferred:

Certification in BPM, BPMN, Process Mining, Six Sigma Green/Black Belt. Hands-on experience with SAP Signavio (or similar suites) in a global or multi-national business unit environment. experience working in multicultural teams. Prior experience delivering business case/ROI for process improvements, automation deployment, change management roll-out.

Skills & Competencies:

Analytical thinking and process improvement orientation Attention to detail and documentation quality Effective stakeholder management and facilitation skills Collaborative and team-oriented approach

Proactive and self-motivate

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