Job Description

Key Responsibilities

Analyze business performance, identify trends, and highlight improvement opportunities. Define and implement relevant KPIs. Develop clear, detailed

process maps

and documentation using standard BPMN methodology. Identify inefficiencies, control gaps, and opportunities for automation or enhancement. prepare As-Is / To-Be workflows, escalation paths, and automation-ready process designs. Design As-Is vs To-Be workflows, facilitated Kaizen workshops, and documented decision logic, exception handling, and future-state flows for automation and digital enablement Support enterprise process governance by standardizing SOPs, defining process controls, and embedding continuous improvement practices aligned with ISO 9001 Quality Management System principles. Collaborate with stakeholders to understand business requirements and validate process improvements. Provide recommendations and support implementation planning for future-state processes. Deliver findings and recommendations in structured presentations and reports. Develop and execute initiatives that enhance service quality and operational efficiency through service management best practices. Drive process excellence by identifying, developing, and implementing streamlined processes across the organization. Lead the Continuous Improvement function to embed a culture of innovation and data-driven decision-making. Develop process in line with of ISO 9001, iso 14001, iso 27001, iso 45001, cyber security /GDPR and ESG/sustainability Lead auditor and experience in implementing iso 9001.
Skills:

A Post graduate or bachelor's degree in business or related field or an MBA.

A minimum of 8 years of experience in business analysis or a related field. Strong proficiency in process modelling tools (e.g., Miro, Visio, Aris etc). Process improvement and optimization- Data analysis and reporting- Project management- Change management- Process auditing/compliance/ISO auditor- Training and user support- Strong problem-solving and critical thinking abilities Strong knowledge of ITIL, Lean, Six Sigma, or similar methodologies. Excellent leadership, communication, and interpersonal skills.
Job Type: Full-time

Pay: AED8,000.00 - AED12,000.00 per month