Job Description

Job Summary:

We are seeking a

Business Improvement Specialist

to help evaluate, organize, and enhance the internal structure and operations of our coffee shop. As our business grows, this role will be essential in creating a more efficient, scalable, and well-documented foundation that supports both our team and customers.

You will work directly with the owner to identify structural gaps, improve internal workflows, and recommend practical solutions to help the business operate more smoothly and grow strategically.

Key Responsibilities:Organizational Structure & System Review

Analyze current roles, reporting lines, and internal processes. Identify redundancies, gaps, or inefficiencies in the organizational structure. Recommend improvements to clarify team responsibilities and accountability.

Process Development & Documentation

Create or refine standard operating procedures (SOPs) for all core functions (FOH, BOH, deliveries, inventory, HR, etc.). Ensure all systems are documented and easy for staff to follow. Set clear structures for communication and task delegation.

Operational & Strategic Advising

Provide regular recommendations to the owner on how to improve performance, reduce waste, and enhance team coordination. Help implement tools or systems that support operations (checklists, dashboards, trackers, etc.). Support owner in planning for future expansion with a solid operational base.

Team & Workflow Optimization

Observe team interactions and daily routines to recommend better workflows. Collaborate with team leads to ensure smooth implementation of changes. Support training and internal clarity across departments.

Reporting & Follow-Up

Submit progress reports and improvement recommendations weekly. Monitor the success and impact of newly implemented processes. Help hold the team accountable to new structure and systems.

Requirements:

3+ years experience in business operations, consulting, or organizational development (hospitality/F&B background preferred). Strong analytical and organizational skills with a problem-solving mindset. Ability to work with and support staff at all levels with empathy and authority. Proficient in Microsoft Word, Excel, and basic reporting tools. Strong verbal and written communication skills in English (Arabic is a plus).

Preferred Attributes:

Experience working with or consulting for small businesses, especially in hospitality or retail. Highly adaptable, hands-on, and able to work in a fast-paced environment. Passionate about building scalable, organized systems for growing businesses.

Why Join Us?

This is a rare opportunity to make a meaningful impact on a beloved local brand and help shape its path toward sustainable growth. Your insights and structure-building skills will directly influence our expansion and daily efficiency, making you a key figure in our long-term success.
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Review the current organizational structure and staff roles Fix overlaps, gaps, or inefficiencies in responsibilities Recommend and help implement better systems and processes Set SOPs, reporting lines, and communication channels Act as an advisor to the owner on how to grow smartly without chaos
Job Type: Temporary
Contract length: 1 month

Pay: QAR5,000.00 - QAR5,500.00 per month

Application Deadline: 27/07/2025