Job Description

:
Role : Business Development Manager-Tele Sales
Location : Dubai
Role Purpose:
The Business Development Manager is responsible for leading a team of telesales representatives in the sale of personal finance and covered cards via the phone in the UAE. The ideal candidate will have prior experience as a telesales agent or team leader in the UAE, as well as a strong understanding of banking sales origination and lead management systems.
KEY METRICS:

• Lead a team of telesales representatives in the sale of personal finance and covered cards.
• Set and track team sales goals.
• Provide coaching and training to sales representatives.
• Motivate and inspire team members to achieve their goals.
• Analyze sales data and identify opportunities for improvement.
• Develop and implement sales strategies.

Key Accountabilities of the role

• Monitor and track team performance and identify areas for improvement.
• Ensure all assigned leads to team are attended to by agents immediately
• Performance Reporting and planning for team level targets
• Develop and implement training programs for new and existing sales representatives.
• Oversee the development and execution of sales campaigns.
• Adhering to Compliance and ethical standards
• Handle challenging situations and resolve conflicts within the sales team or with customer in a professional and effective manner
• Performance reviews and feedback
• Continuous learning and development
• Market analysis and competitor insights

Specialist Skills / Technical Knowledge Required for this role: * Bachelor's degree in business or a related field.

• 5+ years of experience in sales in the financial services industry in the UAE.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Understanding of banking sales origination and lead management systems.
• Business sales acumen
• Compliance and Ethic knowledge.

Previous experience: * Sales experience in banking

• 5 years of relevant experience in similar industry
• Experience in leadership and team management
• Good to have banking system understanding

Skills Required