Job Description

Our Company

Ohana sets the standard for luxury and discretion in the real estate world. Our success is built on flawless execution, meticulous attention to detail, and an unparalleled client experience. To ensure our internal operations reflect the same excellence as our client-facing services, we are establishing a new function dedicated to Business Process Excellence.

The Mission

We are seeking a sharp, methodical, and insightful Business Analyst to function as our internal investigator. Your primary mission is to map, analyze, and visualize our core business workflows to uncover opportunities for enhanced efficiency, reduced risk, and superior service delivery. You will be the eyes and ears within our operations, providing the factual basis and strategic recommendations for our continuous improvement.

Core Responsibilities

Process Investigation & Mapping:

Conduct in-depth interviews and workshops to document current-state business processes across departments such as Sales, Marketing, and Property Management. You will create clear, standardized process maps and documentation.

Data-Driven Analysis & Visualization:

Analyze mapped processes to identify bottlenecks, redundancies, and control gaps. You will use data to quantify issues and create compelling visualizations to communicate your findings to senior leadership.

Optimization & Solution Design:

Design and document future-state processes that are streamlined, robust, and scalable. Develop business cases that outline the benefits of proposed optimizations.

Standardization & Governance:

Develop and promote standard methodologies for processing documentation and management across the company, ensuring consistency and clarity.

Required Qualifications:

Experience (5+ years)

in business analysis, management consulting, or business process improvement, with proven success in delivering measurable outcomes.

Strong understanding of business strategy and operational models

, with the ability to align analysis with organizational goals.

Expertise in business process mapping and documentation

(e.g., BPMN), coupled with knowledge of industry frameworks and standards.

Advanced analytical and problem-solving skills

, including root cause analysis and data-driven decision-making.

Excellent stakeholder engagement and facilitation skills

, with experience influencing senior leadership and cross-functional teams.

Proficiency in visualization and communication tools

(e.g., process diagrams, dashboards, and reports) to present complex information clearly.

Knowledge of digital transformation trends

, ERP systems, and emerging technologies relevant to business process optimization.

Ability to

work independently

as an individual contributor, while coordinating with a small team.

Experience in

real estate or digital transformation projects

is a plus.

Bachelor's degree in business, IT, or related field (Master's a plus).

Highly Valued Certifications:

We value professionals holding one or more of the following globally recognized business analysis certifications:

IIBA Certifications

:

o

ECBA (Entry Certificate in Business Analysis)

o

CCBA (Certification of Capability in Business Analysis)

o

CBAP (Certified Business Analysis Professional)

PMI-PBA (Professional in Business Analysis)

from the Project Management Institute.

BCS Business Analysis Certifications

: Foundation, Practitioner, and Advanced Diplomas from the British Computer Society.

IREB CPRE (Certified Professional for Requirements Engineering)

: Foundation and Advanced Levels.

IQBBA (International Qualification Board for Business Analysts)

: Certified Business Analyst Professional.

We also recognize other well-known and reputable business analysis certifications from accredited authorities.

Job Type: Full-time

Pay: From AED15,000.00 per month