Job Description

· Work as part of an Agile team to deliver high quality business requirements and solutions for key stakeholders.

· Engage with SMEs, end users and Vendors to identify, document and validate the requirements based on user journeys and user stories for Implementing Pricing and Billing systems in Banks.

· Identify/Implement solutions to:

o Improve operational efficiency through simple and automated billing operations.

o Improve customer transparency through granular level pricing information from multiple channels & systems.

o Mitigate revenue risk through automation and rule-based control across the process.

· Consult with the business SMEs and product owners to prioritise and shape the product backlog, using Agile practices for prioritization around business value.

· Work with product managers and epic owners to develop business cases, as required.

· Be responsible for providing multi-disciplinary teams with user stories and support to define the business-driven acceptance criteria and test cases.

· Proactively support the uplift of Agile practices and foster a culture of continual service improvement.

· Consult with and advise product managers when defining product release content and timeline, applying product development principles, innovative thinking and a focus around the customer or user experience.

· Assist with the elaboration of the user stories and requirements, supporting team members with their work where required.

· Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration / Release Planning, Showcases/Sprint Review, Retrospective.

Provide subject matter expertise in specific functional area(s) for assigned Scrum team.