Brand Technical Specialist: Automation

Dubai, United Arab Emirates

Job Description

Introduction
IBM is empowering organizations to reinvent themselves and change the way they run their business by applying automation to achieve digital transformation and to scale their business operations to become more flexible and competitive. Incorporating a host of tools, from machine learning, artificial intelligence (AI), intelligent decision management, to robotic process automation (RPA), the integrated IBM Cloud Pak for Automation is designed to improve employee productivity, deliver better end-to-end customer journeys while reducing the burden of governing your content and processes.
The candidate will be a member of the Technical Sales Specialists team leading the technical engagement with clients in their journey to AI and hybrid cloud. Primary focus will be leading our technical solutioning helping clients experience the value from our Cloud Pak for Automation sales efforts by building demonstrations and proof of concepts (POCs) that EXCEED client expectations. The candidate will also make joint or independent sales calls on clients, IBM sales teams and/or IBM Business Partners identifying and progressing opportunities. Candidates must have a proven background incorporating clients’ business and technical requirements building out a demonstration or POC that instill a WOW factor with clients. Additionally they provide technical sales support which may include but not limited to: collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions, develop and deliver technical education, support critical situations, design solutions; and answer technical questions. When engaged for a specific opportunity or project, they are responsible for the technical accuracy of the proposed solution and ensuring all technical requirements are addressed.

The candidate will also use IBM tooling and products to show, rather than tell clients about how IBM solutions will transform their business. Showing a client IBM's technology in action provides higher credibility and facilitates effective solution ideation resulting in higher win rates and shorter sales cycles.

Your Role and Responsibilities
With each of the skill areas listed below, the candidate must will be expected to

Install and set up POC environment either on client’s private cloud or on Public Cloud (IBM, Azure, Amazon, Google)
  • Document Capture (IBM Datacap, Kofax Capture, Amazon Textract, ABBY FlexiCapture, etc.)
    • Experience building technical sales demos using a leading capture product, preferably Datacap
    • Strong understanding of the capture market
    • Experience with regular expressions
    • Experience in C#
    • Understanding of AI, Machine Learning and Deep Learning concepts preferred
    • Experience with Natural Language Processing (NLP)
  • Business Process Management Solutions (IBM Workflow, PegaSystems, Appian, etc.)
    • Java Script,
    • Programming models: Process, Content Processing Engine (CPE), Case Manager.
    • BAI programming model to build dashboards
    • WAS (Workflow Server customization)
    • OpenShift (Workflow Server on Containers customization)
  • Business Process Mining
    • High level background in Data Science
    • Working with process and task mining programming models
  • RPA Solutions (WDG Automation, Automation Anywhere, UI Path, Blue Prism, etc.)
    • Understanding of APIs
    • Troubleshooting skills
    • Debugging concepts
    • Knowledge of Document Object Model (DOM) structure
    • Experience with JavaScript
  • Content Services & Records Management (IBM FileNet, Box, Microsoft SharePoint, OpenText Extended ECM or Documentum, Hyland OnBase, Nuxeo Insight, etc.)
    • Experience working with an Enterprise Content Management solution and know the standard features included within a modern content management solution
    • Ability to articulate the benefits of an Enterprise Content Management solution
    • Understand basic architecture concepts and deployment methodologies of a content management solution
    • Work with Windows and Linux Operating Systems
    • Experience working with networking, SQL databases, file systems, and cloud object storage
    • Experience with modern scripting languages
    • Working knowledge of directory services and permissions management
    • Understanding of cloud security concepts
    • Understanding of Information Lifecycle Governance concepts and solutions such as Records Management and eDiscovery
    • Experience working with a records management solution and understand the basic concepts such as retention management and disposition
  • Decision Management Solutions (IBM Operation Decision Management, FICO, PegaSystems, Drools)
    • Knowledge of Decision Management components inside IBM Cloud Pak for Automation
    • Ability to interpret business requirements and technical specification to business rules
    • Working experience with Rule Designer, Decision Server and Decision Center
    • Experience authoring action rules, decision table rules, and orchestrating rules flow
    • Experience with Java, XML and JSON

  • Kubernetes/OpenShift Container Platform (OCP)
    • K8s/OCP architecture and key components that make up the cluster
    • Understand the difference of k8s vs OCP like load balancing and ingress
    • Understanding of K8s operator
    • OCP CLI
    • K8s CLI
    • How to trouble shoot deployments
    • Storage consideration when deploying on k8s/ocp and public cloud

Required Technical and Professional Expertise
  • Helping to drive strong customer references and use cases
  • Identifying customer challenges and working with cross-functional team members, particularly Offering Management and Development to deliver a better customer experience
  • Demonstrating evidence of selling capabilities
  • Successfully demonstrating proficient, effective use of IBM Sales Processes and Tools
  • Continuously acquiring and develop technical and business essential skills through on-going education and self-study
  • Building a strong reputation and demonstrated passion and commitment to the client, IBM team members and business partners.

Preferred Technical and Professional Expertise
NA

About Business Unit IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Job Detail

  • Job Id
    JD1403991
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned