Drive revenue growth by achieving branch sales targets and maximizing cross-selling opportunities.
Lead initiatives to acquire new customers and expand the branch's client base.
Enhance customer retention by ensuring high service quality and building long-term client relationships.
Oversee daily branch operations, ensuring compliance with Central Bank regulations and company policies.
Manage and motivate branch staff to achieve sales and service targets.
Develop and implement strategies to increase business growth, customer acquisition, and retention.
Monitor financial performance, cash handling, and operational efficiency.
Handle customer escalations and ensure high-quality service standards.
Coordinate with head office on audits, compliance requirements, and reporting.
Ensure strict adherence to AML, KYC, and compliance standards.
Requirements:
Bachelor's degree in Business Administration, Finance, or related field.
Minimum 5 - 8 years of experience in the exchange house, banking, financial services sector, insurance, F&B with at least 3 years in a supervisory/managerial role.
Proven ability to lead teams, drive sales, and maintain operational excellence.
Excellent communication, leadership, and problem-solving skills.
Ability to work under pressure and meet performance targets.
Job Type: Full-time
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