Job Description

Job Purpose:

The Branch Manager is responsible for overseeing the overall operations of the supermarket branch, ensuring smooth day-to-day functioning, maximizing sales, maintaining excellent customer service standards, and managing staff efficiently. The role demands leadership, financial acumen, and operational expertise to achieve business targets while maintaining compliance with company policies.

Key Responsibilities:

1. Operations Management

Oversee daily operations of the branch to ensure smooth and efficient functioning. Monitor inventory levels, stock rotation, and timely replenishment of products. Ensure proper implementation of company policies, procedures, and standard operating practices. Maintain hygiene, safety, and compliance standards as per local regulations and company guidelines.

2. Sales & Customer Service

Achieve branch sales targets, profitability, and growth objectives. Ensure excellent customer service standards are maintained. Handle customer complaints, feedback, and resolve issues promptly. Implement promotional activities and seasonal campaigns as directed by head office.

3. Staff Management

Supervise, train, and motivate staff to achieve performance targets. Prepare staff schedules/rosters to ensure adequate coverage. Conduct performance appraisals, identify training needs, and recommend corrective actions. Ensure staff adherence to grooming, attendance, and company discipline standards.

4. Financial Management

Monitor daily sales, cash handling, and banking procedures. Control branch expenses, wastage, and implement cost-saving measures. Ensure proper maintenance of records, cash reconciliation, and reporting to head office.

5. Compliance & Reporting

Ensure compliance with company policies, labor laws, and safety regulations. Prepare and submit regular reports on sales, inventory, staff performance, and operational issues. Report any incidents of theft, loss, or malpractice immediately to senior management.

Key Skills & Competencies:

Strong leadership and team management skills. Excellent communication and interpersonal abilities. Good problem-solving and decision-making skills. Knowledge of retail operations, merchandising, and inventory control. Ability to work under pressure and handle multiple priorities. Basic understanding of financial management (P&L, sales targets, cost control).

Qualifications & Experience:

Bachelor's degree in Business Administration/Management or related field (preferred). Minimum

5-7 years of experience

in retail/supermarket operations, with at least

2 years in a supervisory/managerial role

. Proficiency in MS Office and POS/ERP systems. Knowledge of local market and customer preferences is an advantage.

Working Conditions:

Based at the supermarket branch with flexibility to work weekends, evenings, and public holidays as required. Fast-paced retail environment requiring multitasking and quick decision-making.
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month