Booking Reservation Agent Job in Holiday Best Gulf, Dubai

Booking Reservation Agent

Dubai, DU, AE, United Arab Emirates

https://www.mncjobsgulf.com/company/holiday-best-gulf-dubai

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Job Description

We are seeking a talented and dedicated Reservation Travel Agent to join our dynamic team in Dubai. As a Reservation Travel Agent, you will play a pivotal role in providing exceptional customer service and ensuring seamless travel experiences for our clients.

Key Responsibilities:

Reservation Management:

Efficiently handle incoming reservation requests through various channels (phone, email, online). Accurately process and confirm reservations, ensuring all necessary details are captured. Manage reservation modifications, cancellations, and refunds as needed. Maintain a high level of accuracy and attention to detail in all reservation activities.

Customer Service:

Provide exceptional customer service by addressing inquiries promptly and professionally. Offer personalized assistance and recommendations to customers based on their needs and preferences. Resolve customer issues and complaints in a timely and satisfactory manner.

Sales:

Actively promote travel products and services, highlighting their value and benefits. Utilize effective sales techniques to upsell and cross-sell additional travel options. Meet or exceed sales targets as assigned.

Data Entry and Management:

Accurately enter and maintain customer information, reservation details, and sales data in the company's reservation system. Generate reports and analyze sales data to identify trends and opportunities.
Job Types: Full-time, Permanent, Temporary, Contract

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