About this opportunity

We are now looking for a BO VOICE Core Team Lead that will be responsible for IMS, CS, UDC & fixed domains of Telecom Egypt and managing the project support integration & Acceptance phases. Responsible for verifying new solutions from post-planning team!

What you will do

• Providing technical solutions regarding hardware and configuration problems in agreed time frame.
• Ensuring fast response, accurate actions, and decisions during crisis.
• Handling CSRs with customer support team E2E.
• Ensuring reliable accurate solutions provided by CS.
• Reviewing new projects’ documentations (HLD, LLD ATP.)
• Verifying test cases and ensuring the applicability according to the network current setup scenarios.
• Migrating new services and nodes to live network while avoiding incidents or major issues.
• Periodic auditing on license-controlled nodes to raise flag in case of traffic profile changes.

You will bring

• Bachelor’s degree in Engineering (Telecom) with 5-10 years’ experience in IMS/Voice Core domain.
• Deep knowledge in troubleshooting for IMS, CS, UDC & fixed products.
• Solid experience in leading major cases troubleshooting with other domains (ex. EPC).

Why joins Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and inspiration to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 686818