Job Description

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Location: Dubai, UAE

Industry: EdTech

Position: Bilingual Front Office Operations Receptionist

Employment Type: Full-Time

Experience Required: 1-3 years

Reporting To: Operations Manager / Center Head

About us:

We are a leading EdTech organization in the UAE, committed to transforming professional learning experiences for individuals and corporates through innovative, high-quality training solutions. As part of our growing team, we are looking for a dynamic and "Bilingual Front Office Operations Executive" who can represent our brand with professionalism, efficiency, and warmth.

Role Overview:

The Front Office Operations Executive will be the first point of contact for all clients, learners, and visitors, and will play a critical role in ensuring a smooth, welcoming, and professional front-desk experience. This role also involves supporting the operations team with administrative tasks, coordination, and maintaining service excellence in both English and Arabic.

Key Responsibilities:

Greet and assist clients, learners, trainers, and guests with professionalism and hospitality, both in person and over the phone.

Handle all front desk duties including managing calls, emails, inquiries, and walk-ins in both Arabic and English.

Manage appointment scheduling, training room bookings, and maintain visitor logs.

Support internal teams with coordination of training sessions, including documentation, attendance sheets, and material distribution.

Assist in certificate issuance and candidate onboarding procedures.

Maintain and manage office supplies and front-office cleanliness.

Act as a liaison between clients and internal departments to ensure seamless communication and service.

Handle general administrative and clerical tasks as assigned by the Operations team.

Ensure adherence to confidentiality and maintain a positive brand image at all times.

Requirements:

Any Bachelor's degree

2-4 years of experience in front office or administrative roles, preferably in the education or service industry.

Fluency in both Arabic and English is mandatory (spoken and written).

Excellent communication and interpersonal skills.

Professional appearance and customer-oriented mindset.

Proficiency in MS Office (Word, Excel, Outlook); knowledge of CRM/ERP systems is a plus.

Ability to multitask and prioritize in a fast-paced environment.

Strong organizational and problem-solving abilities.

Flexibility to work on weekends or extended hours when required.

What We Offer:

A vibrant and collaborative work environment.

Opportunity to grow within a reputed, fast-paced and innovative EdTech firm.

Exposure to regional and international clients.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month