Job Number 23204254 Job Category Food and Beverage & Culinary Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management
Our jobs aren\xe2\x80\x99t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique \xe2\x80\x93 with food and drinks on the side. Our F&B Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the F&B Support Expert provides the support that make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success \xe2\x80\x93 creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Support Experts \xe2\x80\x93 to get it right for our guests and our business each and every time. Contributing to Customer Service in line with the service model and quality standards of the Venue in order to ensure customer satisfaction, along with colleagues and the other functions of the restaurant (Waiter \xe2\x80\x93 Hostess \xe2\x80\x93 Kitchen \xe2\x80\x93 Bar) Contributing to the tidiness and cleanliness of the Venue in order to preserve the Image of the Restaurant and respect local health and safety regulations.
Key Responsibilities:
Guest Relations
Address guests\' service needs in a professional, positive, and timely manner.
Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible.
Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provide a fond farewell.
40% of Time Spent
Guaranteeing the preparation of the Restaurant
Contributing to the tidying up and cleaning of the Restaurant and of the Back of the House
Contributing to the proper delivery of service
Check completed kitchen orders and deliver food from kitchen to the guest ensuring accuracy and timeliness.
Provide efficient and courteous service of food and beverages to all guests and ensure that guest expectations are met or exceeded.
Communicate with the chefs and other team members ensuring all standards are met with attention to detail.
Serving the right dishes to the right Customers [following the Customer positions] at the right table, naming each dish while serving it and explaining it.
Helping the waiter if required
Guaranteeing to the Barman the service of dishes for lunch/dinner at the bar
30% of Time Spent
Assist in clearing, cleaning and setup of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner.
Assist in stocking linens, china, glass, silver, and food items for service; assist in preparation of smaller items such as toast, soup, or beverages.
Prepare the mise en place and maintains the operating equipment to ensure smooth and efficient service.
Assist in the breakdown, cleaning and set-up of food on stage.
Maintain a good knowledge of the menu and be able to assist guests with menu items in an informative and helpful way.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
30% of Time Spent
Contributing to closing operations
Guaranteeing the tidying up operations at the end of the evening
Guaranteeing the cleaning operations at the end of the evening
Contributing to the compliance with Image standards and health and safety regulations
Guaranteeing continuously to maintain the venue tidy and clean
Respecting behaviour guidelines
Respecting the weekly planning
Being present at one\xe2\x80\x99s workplace at any time
Respecting contract regulations and health and safety provisions
To be fully conversant with all Food and Beverage policies and procedures.
Attend daily briefing and get a handover from the previous shift
Able to work any shift that is assigned to him/her by Management or Supervisor
Perform any other duties that may be assigned to him/her
Reports and handles all complaints, concerns or special requests of guests.
Work harmoniously and professionally with co-workers and supervisors.
Compliance
Full compliance with Marriott policies and procedures.
Adhere to International Summary Risk Assessment and Control Self-Assessment Audits.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Profile required:
Education
High School Diploma
Experience
2-3 years previous restaurant, bars and/or 5 star Hotel experience preferred along with strong employee engagement
Working with others
W Look: appear confident, well-groomed.
W Personality: warm, welcoming, smiling and pleasant
Never say no attitude
Exceed customer expectations
Communicate with others
Demonstrate team spirit and cooperation
Act with professionalism & integrity
Verbal and listening skills
Taking responsibility
Take ownership
Learn, develop and adapt to change
Work independently
Manage Time
Attend to detail
Initiative
Delivering results
Commit to quality
Follow policies and procedures
Follow direction
Multitask
Flexibility
Technical / functional competencies
High level of IT understanding including Micros
Ability to use Microsoft package efficiently
Understanding of Starwood policies and procedures
Basic understanding of international and local labour law
Starwood program knowledge preferred
Other skills (Language)
Fluency in English mandatory
Good communication skills, both verbal and written
Second language preferred
Grooming All talent members must maintain a neat, clean and well-groomed appearance. Specific W standards are to be met. Styling should be in line with W wardrobe W Hotels\xe2\x80\x99 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We\xe2\x80\x99re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests\xe2\x80\x99 passions to life. If you are original, innovative, and always looking towards the future of what\xe2\x80\x99s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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