Job Description

Find Your Shangri-La in Shangri-La
Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai's glittering skyline, every visit becomes an unforgettable experience.
About the Role
As a Bellman, you will play a key role in creating memorable guest experiences by delivering warm, professional, and efficient service throughout their stay.
Key Responsibilities

• Provide a welcoming and engaging service to guests during arrival, stay, and departure in line with Shangri-La standards.
• Assist guests with luggage handling, including loading/unloading from vehicles and delivering to rooms, while explaining room facilities.
• Confirm the number of luggage pieces with guests to ensure accurate tagging and timely delivery or pickup.
• Report any damage observed on luggage immediately and ensure luggage is never left unattended.
• Maintain the cleanliness and order of the lobby area by promptly reporting any housekeeping or engineering issues to the relevant department.

About You

• Minimum of 1 year's experience in a 5-star or international hotel in a similar role.
• Fluent in spoken and written English.
• Able to work effectively in a multicultural team environment.
• Possesses a pleasant, cheerful personality with strong guest service skills.
• Flexible and adaptable to meet hotel operational requirements.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
• We are an equal opportunity employer.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Skills Required