Job Description

Supervise and coordinate the activities of the bell staff, including bellhops and luggage porters. Provide guidance, training, and support to ensure high standards of service delivery. Assist guests with the handling of their luggage upon arrival and departure. Ensure that luggage is promptly transported to and from guest rooms, using appropriate handling techniques to prevent damage or loss. Interact with guests in a courteous and professional manner, offering assistance with luggage, providing directions or recommendations, and addressing any questions or concerns they may have. Coordinate with front desk staff to prioritize luggage delivery and ensure that guests' needs are met in a timely manner. Communicate effectively with other hotel departments to facilitate smooth operations and guest satisfaction. Maintain a safe and secure environment for guests and staff by adhering to hotel policies and procedures. Monitor the lobby and surrounding areas for any safety hazards or suspicious activity, taking appropriate action as needed. Foster a positive and collaborative work environment among bell staff members. Encourage teamwork, cooperation, and mutual support to achieve departmental goals and objectives. Provide ongoing training and development opportunities for bell staff members to enhance their skills and knowledge. Conduct regular performance evaluations and provide feedback to encourage continuous improvement. #J-18808-Ljbffr