"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are Heartists\xc2\xae
\xe2\x80\x9cHeartist\xc2\xae\xe2\x80\x9d describes both our culture and who we are. Everything we do comes from the heart, and we\xe2\x80\x99re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we\xe2\x80\x99re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what\xe2\x80\x99s good for them- and good for the world.
The Role
To take time and get to know the guests, and to be committed to service excellence.
To show presence in the Hotel Lobby and provide service that is sincere, warm and enthusiastic, ensuring the guests\xe2\x80\x99 satisfaction.
Work closely with Front Office, Housekeeping and Food and Beverage regarding guest needs and special requests
Take opportunities to delight the guests.
Key Deliverables and Responsibilities
Planning & Organizing: * Awareness of local activities and recreation options
Be fully aware of the daily information and activities both in the hotel and locally.
Check Hotel status including occupancy, functions, groups, VIPs.
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
Is aware of the daily activities and has product knowledge of all the hotel facilities.
Operations: * Follow the grooming standards at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
Perform as per OSM Standards and in line with the Company\xe2\x80\x99s Values and Core Behaviours
Check equipment and report issues to IT or Engineering
Handle guest complaints and report to manager
Show fullest cooperation and respect within the team and other departments.
Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
Ensure that all luggage are covered with a baggage claim tag.
Parking of guests and visitors vehicles in the designated hotel parking area.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Report any unusual occurrences or requests to the Concierge desk.
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
Responsible for lobby paging services under the supervision of Concierge.
Practices suggestive selling and able to familiarize guests to hotel facilities.
Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-\xc3\xa0-vis scanty baggage procedure & release of guest bags on departure.
Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
Ensure luggage is placed for guest to unpack.
Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.
Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
To have a complete understanding of and to adhere to M\xc3\xb6venpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
DRIVER RESPONSIBILITIES * Each guest is picked up in a clean and well maintained car.
Make sure you know where the guest wishes to go
Make sure you know the quickest way how to get there, if you are not sure of the way, ask or change drivers, we cannot take a guest tot the wrong place.
Cleanliness and professionalism must be demonstrated at all time
Respect the road signs and speed limits
Ask guest if he / she wishes to have the radio, CD or AC on, switch it of if the guest requests it
Assist the guests to load luggage in to the car trunk and assist to remove when guests is getting out of the car
Avoid communicating to much to the guest, gage very quickly if the guest is in a chatty mode or not, if yes engage in pleasant conversation about Dubai or world topics, sports, don\xe2\x80\x99t engage in controversial topics such as politics.
Don\xe2\x80\x99t gossip about the hotel, previous guests or competition
Make sure the car is always full with petrol
Uniform is to be spotlessly clean
Make sure you have updated traffic info before you head of to pick up or drop of
Report any faults of the car that you drive
Work closely with Valet Parking and Limousine company
Act as a F&B ambassador and promotes outlets
Avoid wearing any strong aftershave
Administration: * Handling telephone calls at the Concierge desk.
File daily concierge desk report and documents systematically under the supervision of Concierge
Maintains accurate records / documentation, as per operational and organizational requirements.
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
Ensure proper care of all equipment and furniture entrusted for Heartists use.
Be well-familiar with the hotel\'s policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel\'s emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
Respects and ensures respect of the hotel\'s commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel\xe2\x80\x99s policy on Fire, Hygiene, Health and Safety.
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
Does not disclose any financial information or any other information of the Accor Hotels.
Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group\xe2\x80\x99s success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we\xe2\x80\x99re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
Qualifications
UAE DRIVERS LICENCE
Worked earlier as a driver or a bell attendant
Additional Information
Fluency in English, additional languages are a plus