Bellman
Ajman, United Arab Emirates
Job Description
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Overview:
The First Group Collection portfolio of six operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opened in July 2022. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
The First Group Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience \xe2\x80\x93 the world\xe2\x80\x99s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai\xe2\x80\x99s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, The First Group Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai. :
The First Group Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience \xe2\x80\x93 the world\xe2\x80\x99s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai\xe2\x80\x99s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, The First Group Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai. :
Job Summary:
The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel\'s amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.
Key Responsibilities:
The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel\'s amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.
Key Responsibilities:
- Opening the front door for guests, direct them to the check-in desk.
- Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating).
- If any equipment is not working properly, report this to the maintenance department so that it can be repaired.
- Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic \xe2\x80\x9cdo not disturb sign\xe2\x80\x9d system, coffee making unit, minibar and telephone.
- Give guests information about directions, the hotel, hotel area and local tourist attractions.
- When guests have checked out offer assistance with luggage (store it or carry to the vehicle).
- Giving directions to places of interest, sightseeings, shopping areas.
- Ensure that each piece of luggage stored has a tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag.
- Delivers all guest messages/faxes/letters/parcels to the guestrooms.
- Run errands requested by the Front Desk staff.
- Loading and unloading luggage from/to the vehicles.
- Coordinate the traffic of vehicles in front of the hotel (guests\xe2\x80\x99 cars, limousines, taxis, minivans, buses).
- Provide car valet service: drive the guests\xe2\x80\x99 cars to and back from the Hotel\xe2\x80\x99s designated outsourced garage.
- Follow all health & safety policies.
- Implement, maintain and continue to improve departmental policies, procedures and service standards.
- Carry out any other duties requested by Front Desk Agents or Front Office Manager.
- Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance).
- Atleast one year of experience working as a Bellman in a 4* hotel
- Excellent communications skills with Proficiency in speaking and writing english.
- Good communication skills and interpersonal skills
- Extremely agile as the job demands speed and efficiency in its execution
- Team player with excellent planning and organizing skills
- Able to work flexible working hours with rotating shifts
- Pleasant personality with good problem-solving skills
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Job Detail
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Job IdJD1633954
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAjman, United Arab Emirates
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EducationNot mentioned