Job Description

Key Duties and Responsibilities:

Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure. Maintains effective communication with all related departments to ensure smooth service delivery. Greets guests upon arrival offering assistance at all times. Maintains an up to date knowledge of the hotel and local services supplying information and responding to guest queries. Maintains awareness of guest profile through Opera guest profile system. Ensures that the guest luggage is carried from arrival point to room and from room to departure point on check out. Deals promptly, efficiently and pleasantly with incoming calls. Handles all messages, mail and packages for guests and staff ensuring they are delivered at the appropriate time in a professional manner. Delivers morning newspapers to rooms. Delivers guest messages and other deliveries immediately without delay in a professional manner. Maintains the daily function board and Fidelio notice board. Suggestively sells Hotel promotion, outlets and facilities at all times. Regularly checks the lobby area, ensuring it is clean and tidy. Ensures Concierge desk and store room is clean tidy and well organized. Receives from the Night Manager Registration cards to be filed and placed in order according to the established procedure. Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations. Maintains regular and effective liaison between other departments with particular emphasis on Front Office. Cooperates in the performance of any reasonable task requested by company manager, executives or guests. Maintains an awareness of the car park and front entrance at all times
Job Type: Full-time

Pay: AED1,000.00 per month

Application Question(s):

Are you able to join on short period of time?
Experience:

FO Concierge Bellboy : 1 year (Required)
Language:

* able to speak English and Arabic (Required)