Greet guests upon arrival and assist with the loading and unloading of luggage
Escort guests to their rooms, providing information about hotel facilities and services
Offer assistance to guests with special needs or requests
Provide directions and recommendations for local attractions, restaurants, and services
Maintain a professional and friendly demeanor, ensuring a positive guest experience
Coordinate with the front desk and other staff to manage guest arrivals and departures efficiently
Assist with the storage and retrieval of luggage for guests
Handle guest inquiries and concerns professionally, escalating issues to management when necessary
Maintain cleanliness and orderliness in the lobby and entrance areas
Uphold hotel policies and procedures, including security measures
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