This role involves assisting guests , delivering outstanding service, and ensuring smooth arrivals, departures, and in-stay support. The ideal candidate is
ambitious and
ready to grow within the company.
Key Responsibilities:
Guest Assistance & Welcome:
Greet guests upon arrival with a warm, professional demeanour.
Assist with luggage handling during check-in and check-out.
Escort guests to their apartments and provide a brief orientation on amenities and apartment features.
Guest Experience & Information:
Provide guests with information about local attractions, nearby restaurants, and transportation options.
Offer assistance with arranging taxis or transportation upon request.
Deliver items such as welcome kits, water, groceries, or requested items to apartments.
Ensure the entrance and reception areas and guest lift of the property are clean, presentable, and well-maintained.
Show a proactive attitude toward achieving personal and team goals in guest satisfaction and service excellence.
Skills & Qualifications:
Communication Skills:
Must be able to interact with guests and other staff effectively.
Physical Stamina:
The role requires carrying and lifting luggage.
Customer Service:
Strong focus on providing excellent service and assisting guests.
Attention to Detail:
Able to keep track of luggage and guest preferences.
Multitasking:
Ability to handle multiple tasks at once, such as assisting with luggage while addressing guest requests.
Preferred Experience:
Previous experience in hospitality or a customer service-related role.
Available to Join Immediately
Experience:
Hospitality: 1 year (Required)
Language:
English (Required)
Job Type: Full-time
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