Job Description

Job Title Bell Service Agent

Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The resort comprises 351 keys, a health club, a spa, and two pools. Covering an area of 43,770 sqm, the resort is a short drive from famous archaeological sites such as Dhayah Fort and Sheba's Palace. Set on a headland surrounded by protected coastal wetlands with lush landscaping fronting a sweeping beach on one side and a man-made waterway on the other, the guest rooms, suites, and chalets offer panoramic water views.

Under the general direction of the Front Office Manager or her/his delegate, will demonstrate the highest standards of guest care and welcome to achieve the highest possible guest satisfaction. Key responsibilities: luggage service, message delivery, newspaper distribution. Providing accurate information concerning hotel facilities, venues and functions; assisting guests with all inquiries, both hotel and non-hotel related; maintain detailed knowledge of the hotel activities of the day; maintain detailed knowledge of key occurrences in the city/location including directions to key points of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.

Ideally, the candidate must possess previous work experience in a Front Office environment in a five star hotel/resort or equivalent. Knowledge in Opera/Fidelio is preferred, is a team player and have strong verbal and communication skills. must be customer oriented and is flexible to work in various shifts. Arabic / Russian language speaker is an advantage.

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