Job Description

Your day to day

oGreet guests as they arrive at the voco Doha West Bay Suites
oAssist incoming guests with luggage.
oReceive keys from Front Desk and escort guest to the suites; proceed with the transfer of luggage to the guest's suite.
oIntroduce guests to room in accordance with "Check - In" rooming procedures.
oAssist departing guests by conveying luggage from suite to lobby or vehicle.
oNotify direct supervisor of any unusual incidents or suspicious observances pertaining to guests; e.g. a person with no luggage or light luggage, a person who is behaving inappropriately or acting suspiciously.
oReport completion of assignments to direct supervisor.
oDeliver VIP requisitions to room.
oDeliver laundry and dry cleaning to designated guest suites.
oMake arrangements for car rentals.
oPerform miscellaneous tasks as designated by the direct supervisor.
oRespond to queries on house facilities and places of tourist interest.
oStore luggage and record all items under care and control of hotel.

What we need from you

FINANCIAL RETURN

oEnsure Hotel Fact Sheets are available in order to communicate a wide range of information about the hotel to potential guests.
oObtain clearance form Reception on the errand card regarding the bill i.e. paid/signed by the guest prior to departure.

RESPONSIBLE BUSINESS

oPossess a thorough knowledge of concierge operations, fully familiar with the policies and procedures; including fire, emergencies and evacuation, safety and first aid, and security.
oCoordinate Reception, for receiving arrivals and giving departures and message to pass on to guest security.
oCoordinate Housekeeping for uniform requirements and cleanliness of the area.
oMaintain baggage check room in good condition
oConduct daily check of all bags in luggage store room.
oCommunicate with Front Desk, Reservations and Sales on items pertaining to check-in and check-out.
oEnsure all irregularities are reported to the Manager on Duty and/or Operation Manager.

PEOPLE

oTo oversee work performance of new colleagues in performing services to guests.
oTo help train new hires on-the-job-trainees (On the Job Training), cross-trainees in the department.

GENERAL

oCommunicate effectively with all other departments.
oAttend meetings, training sessions and any other required meeting or training session.
oAbility to work in flexible roster.
oIdentify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
oEnsure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
oAll guests must be offered assistance with luggage and, where appropriate, be escorted to their room within a designated timeframe.
oEnsure Luggage handling is in accordance to voco Doha West Bay Suites service standards.
oAll deliveries logged and delivered in a timely manner as required.
oOffer other Service as outlined by voco Doha West Bay Suites.
oMaintains a professional and organised work environment

PERSONAL CHARACTERISTICS

Education

oSecondary Education
oExcellent English spoken and written skills

Experience

o Previous Bell person Experience in a 4-5 Star Hotel

Technical

oGood understanding of correct manual Luggage handling techniques; and administrative guidelines.
o Understanding of safety practices.

Personal Attributes

o'Can do' attitude and a high level of energy
oSelf-motivated and able to work well independently
oProfessionally groomed
oPhysically sturdy to carry heavy luggage and stamina to stand for long hours.
oAble to work under pressure and on shift schedule

Customer Service Oriented


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