Job Description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & a bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence. What's your passion? Whether you're into knitting, kite flying, or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your day to day

As Bellman, you will be expected to replace Dorman when required and also cover the night shift regularly. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan, and In the Know which means we need you to:

• Be charming by being approachable, having confidence, and showing respect.

• Stay in the moment by understanding and anticipating guests' needs, being attentive, and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories, and showing your style to create moments that make people feel special.

• Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
• Maintain a willingness to please attitude and give undivided attention to any approaching guest
• Adhere to guest checking in and checking out procedures pertaining to baggage handling
• Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a spotless Porte Cochere and drive way
• Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
• Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Provide guest services and guidance
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests

What we need from you

Ideally, the candidate must possess previous work experience in a Front Office/Concierge environment or equivalent. Is a team player and have strong verbal and communication skills. He must be customer-oriented and is flexible to work in various shifts.

What we offer

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be Yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online". We are an equal opportunity employer.