Job Description

Job Category: Business Process Improvement
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ABOUT US
Travel is a journey. At Holiday Inn & Staybridge Suites, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.
The Holiday Inn & Staybridge Suites Dubai Business Bay, a cluster of hotels, is looking for an experienced Bell Captain to join our extraordinary team!
Conveniently located in the heart of Dubai's Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai's world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay includes 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.
YOUR DAY TO DAY
As Bell Captain, your main responsibilities will be related to supervising and coordinating the activities of the Bell Desk team, including Bell Attendants and Valets, to ensure seamless guest service delivery. This role is pivotal in creating a warm first impression and a lasting farewell.
Guest Service:

• Supervise and support the Bell Attendants, Doormen, and Valets in delivering exceptional guest service.
• Welcome and escort guests upon arrival and departure, ensuring luggage handling is smooth and professional.
• Assist guests with transport arrangements, valet parking, taxi bookings, and directions within Dubai.
• Ensure that guest requests and complaints are handled promptly and professionally.

Operations Management:

• Maintain a well-organized Bell Desk, keep accurate records of guest luggage tracking, storage, and deliveries.
• Allocate duties, schedules, and stations for the team to ensure adequate coverage.
• Oversee safe handling and tagging of guest luggage and valuables.
• Monitor lobby traffic flow and coordinate with Concierge and Front Office for smooth operations.

Leadership & Training:

• Train and motivate team members to deliver consistent service standards.
• Conduct daily briefings and ensure team grooming, punctuality, and service readiness.
• Lead by example in maintaining a professional and welcoming demeanour.

WHAT WE NEED FROM YOU
It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!
Previous experience in a similar role required. Customer service and excellent English communication skills, additional languages preferred. Strong ability to build and maintain relationships.
WHAT WE OFFER
We'll reward all your hard work with competitive salary and benefits.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Skills Required