Bell Captain

Abu Dhabi, United Arab Emirates

mandarin oriental

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Job Description

To be constantly up to date on information on in-house activities, restaurant concepts and hotel information, and to upsell the hotel's facilities and services at every opportunity.
Supervises the activities of Bell Service personnel as follows:

Checking-in/Checking-out of guests
Delivering messages and/or packages to guests and offices
Collecting deposit from guest for telephone and fax service
Paging of guests and non-hotel guests at lobby or F&B outlets
Welcoming of guests at the lobby
Carrying of guests' luggage to/from guest room during check-in/check-out
Assisting guest in luggage storage
Delivering equipment borrowed from the business center to the guests/clients
Rising and lowering of flags
Parking of guests', clients and visitors' vehicles in the designated hotel parking area

To always maintain a high standard of personal appearance and hygiene.
Handles assignment of Bell Service personnel to undertake specific task as requested by guests.
Answer telephone calls at the Bell Service counter and attend to guests' requests, inquiries and/or complaints.
Responsible for the control of Key Baggage room. Ensure that only authorized bell service personnel enter the baggage room.
Maintain a baggage logbook to monitor baggage's stored in the baggage room based on Baggage Claim Tag number and to record movement of baggage.
Handle receipts of guests' luggage for temporary or long-term storage.
Assure that every luggage is covered with a Baggage Claim Tag.
Perform a quarterly inventory count of all unclaimed baggage together with income auditor to determine baggage for disposition. Prepare special report and present it to FOM.
Roll the red carpet at the main entrance upon request.
Responsible for proper use, maintenance and repair of Bell Service trolleys and other service carts. Initiate requests for repair of trolleys whenever necessary.
Initiate requisition of supplies.
Prepare work schedule on weekly basis.
To have a complete understanding of the Hotel's employee handbook and adhere to the regulations contained within.
To attend all F.O. meetings, training sessions/program that are requested by the Hotel's Management.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health & Safety.
To ensure that all potential and real hazards are reported and rectified immediately.
To understand and strictly adhere to the Hotel's Employee rules & regulations.
To report for duty punctually always wearing the correct uniform and name tag.
Any other duties, which may be assigned to you from time to time as directed by your supervisor or manager.

Skills & Requirements:

Previous experience in a similar role in a five-star hotel, resort experience will be a plus
Diploma or vocational training in hospitality
Good personality and positive attitude, energetic, friendly, flexible, motivated, and able to work independently

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Mandarin Oriental Hotel Group
8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

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