Job Description

Bell Attendant - Accor Hotels Dubai
Accor is hiring a courteous and energetic Bell Attendant to join its team in Dubai. The role is responsible for ensuring efficient guest assistance with luggage, transportation, and hotel facilities, while maintaining Accor's commitment to service excellence and guest satisfaction.
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Role Summary
The Bell Attendant plays an important role in creating a welcoming first impression for guests. The position ensures smooth luggage handling, valet assistance, and guest escorting services while maintaining high standards of professionalism, safety, and courtesy.
Key Responsibilities

• Greet guests warmly upon arrival and assist with their luggage efficiently and safely.
• Attach baggage claim tags and ensure accurate recording of luggage movement.
• Escort guests to their rooms, explaining key room features and hotel amenities.
• Park guests' vehicles in designated areas following safety protocols.
• Deliver messages, newspapers, parcels, and packages promptly to guest rooms.
• Maintain cleanliness and organization of the lobby, concierge desk, and storage areas.
• Assist guests with transportation arrangements including limousine, shuttle, and car rental services.
• Handle issuance and control of guest key cards in coordination with the Front Office.
• Communicate effectively with Front Office and Concierge teams for smooth guest service.
• Manage luggage storage requests and ensure proper documentation.
• Handle guest complaints or requests courteously and escalate issues when necessary.
• Maintain up-to-date knowledge of hotel facilities, local attractions, and events.
• Perform lobby paging services and assist with guest inquiries.
• Monitor safety and security procedures, including accident prevention and emergency response.
• Record shift activities and hand over pending matters to the next shift through proper logbook entries.
• Assist with special guest needs, VIP services, and group arrivals.
• Ensure grooming, uniform, and appearance standards are consistently met.

Candidate Requirements

• Bachelor's degree or diploma in any field.
• Minimum 1 year of experience in a similar role within a 4- or 5-star hotel.
• Excellent customer service and communication skills.
• Strong knowledge of hotel facilities and local area attractions.
• Professional appearance and a positive attitude.
• Ability to multitask and work efficiently under pressure.
• Basic understanding of hotel systems and concierge operations.
• Fluency in English; additional languages are an advantage.
• Physically fit to handle luggage and perform outdoor tasks as required.

What We Offer

• Employee benefit card offering worldwide Accor discounts.
• Career development through Accor learning academies.
• Inclusive and supportive workplace culture.
• Opportunities to grow across Accor's international properties.
• Engagement in sustainability and CSR initiatives such as Planet 21.

About the Company
Accor is a global hospitality leader with over 5,500 hotels and 10,000 restaurants across 110 countries. Guided by values of respect, integrity, and excellence, Accor empowers its employees-known as Heartists-to deliver authentic guest experiences. In Dubai, Accor continues to redefine luxury and service, offering meaningful career opportunities in one of the world's most dynamic hospitality markets.
Job Title Bell Attendant - Accor Hotels Dubai
Bell Attendant - Accor Hotels Dubai
Accor is hiring a courteous and energetic Bell Attendant to join its team in Dubai. The role is responsible for ensuring efficient guest assistance with luggage, transportation, and hotel facilities, while maintaining Accor's commitment to service excellence and guest satisfaction.
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Role Summary
The Bell Attendant plays an important role in creating a welcoming first impression for guests. The position ensures smooth luggage handling, valet assistance, and guest escorting services while maintaining high standards of professionalism, safety, and courtesy.
Key Responsibilities

• Greet guests warmly upon arrival and assist with their luggage efficiently and safely.
• Attach baggage claim tags and ensure accurate recording of luggage movement.
• Escort guests to their rooms, explaining key room features and hotel amenities.
• Park guests' vehicles in designated areas following safety protocols.
• Deliver messages, newspapers, parcels, and packages promptly to guest rooms.
• Maintain cleanliness and organization of the lobby, concierge desk, and storage areas.
• Assist guests with transportation arrangements including limousine, shuttle, and car rental services.
• Handle issuance and control of guest key cards in coordination with the Front Office.
• Communicate effectively with Front Office and Concierge teams for smooth guest service.
• Manage luggage storage requests and ensure proper documentation.
• Handle guest complaints or requests courteously and escalate issues when necessary.
• Maintain up-to-date knowledge of hotel facilities, local attractions, and events.
• Perform lobby paging services and assist with guest inquiries.
• Monitor safety and security procedures, including accident prevention and emergency response.
• Record shift activities and hand over pending matters to the next shift through proper logbook entries.
• Assist with special guest needs, VIP services, and group arrivals.
• Ensure grooming, uniform, and appearance standards are consistently met.

Candidate Requirements

• Bachelor's degree or diploma in any field.
• Minimum 1 year of experience in a similar role within a 4- or 5-star hotel.
• Excellent customer service and communication skills.
• Strong knowledge of hotel facilities and local area attractions.
• Professional appearance and a positive attitude.
• Ability to multitask and work efficiently under pressure.
• Basic understanding of hotel systems and concierge operations.
• Fluency in English; additional languages are an advantage.
• Physically fit to handle luggage and perform outdoor tasks as required.

What We Offer

• Employee benefit card offering worldwide Accor discounts.
• Career development through Accor learning academies.
• Inclusive and supportive workplace culture.
• Opportunities to grow across Accor's international properties.
• Engagement in sustainability and CSR initiatives such as Planet 21.

About the Company
Accor is a global hospitality leader with over 5,500 hotels and 10,000 restaurants across 110 countries. Guided by values of respect, integrity, and excellence, Accor empowers its employees-known as Heartists-to deliver authentic guest experiences. In Dubai, Accor continues to redefine luxury and service, offering meaningful career opportunities in one of the world's most dynamic hospitality markets.
Post Details
Job Start Date
Salary from 9000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required