Lifestyle

POSITION DESCRIPTION DOCUMENT

BASIC INFORMATION

Position Title

Beauty Supervisor

POSITION OBJECTIVE

The job holder will be responsible for assisting the Store Manager in managing the beauty P&L and driving beauty sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation, coaching and retention of Beauty Advisors and adherence to company norms.

DO - Key Responsibilities

1.

Customer Focus

• Ensure regular training of Beauty Advisors on all aspects of customer service, product knowledge and selling skills.
• Implements a high standard of customer focus within the store.
• Regularly assesses customer service standards within store
• Create seamless customer service orientation amongst Beauty Advisors by ensuring timely and efficient customer service.
• Ensure customer needs are met and complaints/ queries are resolved in a timely manner

2.

Sales and Commercial Profit

• Achieve the beauty revenue targets for the store.
• Achieve target productivity metric (sales per person per day, staff per sqft) for the store.
• Actively seeks ways to achieve or exceed beauty sales targets.
• Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations.
• Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
• Monitor beauty sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers & also to communicate to staff.

3.

Shop Keeping and Store Standards

• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.
• Assist Store Manager to oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
• Assist Store Manager to oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)
• Assist Store Manager to ensure that the store is following the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
• Assist Store Manager to ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
• Assist Store Manager to oversee cash transaction entry and management (petty cash, POS cash elements, change floats)
• Assist Store Manager to regularly audit own store administration and resolve any issues
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
• Monitor and handle customer complaints and take corrective action in line with Company policy
• Maintain high standards of visual appearance throughout the store including all non-retail areas
• Maintain window and in-store displays to a high standard in line with merchandising guidelines
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non-moving items)
• Execute price revisions within the store
• Maintain a high level of store health and security for company assets, cash, stock and customer property
• Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters.

4.

People Management

• Ensure store expectations and priorities are communicated to Beauty Advisors
• Review and provide regular feedback on BAs performance against expectations
• Carry out regular and relevant in-store training and enrol BAs on relevant Learning and Development courses
• Support induction of new recruits through buddy system
• Oversee BAs development and drive motivation levels and team building at the store.
• Ensure effective resource planning and succession planning

Qualifications

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Landmark Group