Job Description

Operations & Administration

Oversee daily clinic operations to ensure smooth workflow and high-quality service delivery. Manage staff schedules, attendance, and duty rosters to ensure adequate coverage. Monitor inventory levels of skincare products, equipment, and supplies; coordinate timely ordering and replenishment. Ensure compliance with DHA/DOH guidelines, company policies, and health & safety standards. Supervise the cleanliness, hygiene, and maintenance of the clinic premises and equipment. Prepare operational reports and update management on clinic performance.

Customer Service & Client Experience

Ensure excellent client experience from reception to treatment completion. Handle client concerns, complaints, or special requests professionally and promptly. Oversee front desk operations such as appointment booking, client registration, and payments. Maintain a high standard of hospitality and customer satisfaction.

Staff Supervision & Coordination

Lead and supervise the team of therapists, nurses, receptionists, and support staff. Conduct staff training, performance evaluations, and coaching sessions. Ensure staff adhere to service protocols, grooming standards, and customer service guidelines.

Financial & Sales Responsibilities

Monitor daily sales, service revenue, and cash handling procedures. Support and drive sales of packages, promotions, and aesthetic products. Assist in developing targets, KPIs, and operational budgets. Reduce operational expenses by optimizing resources and preventing unnecessary costs.

Marketing & Business Development

Coordinate with marketing team for promotions, events, and social media campaigns. Monitor client feedback and market trends to propose service improvements. Assist in launching new services, products, and seasonal offers.

Regulatory & Documentation

Maintain accurate patient records and ensure confidentiality. Ensure DHA/DOH licenses, staff certifications, and clinic permits are updated. Prepare necessary documents for audits, inspections, and renewals.
Job Type: Full-time

Pay: AED6,500.00 - AED7,000.00 per month

Language:

ARABIC (Preferred) * ENGLISH (Preferred)