Job Description

Company Description
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

PURPOSE OF POSITION
To provide prompt and courteous drink orders either taken directly from guests and patrons at the bar or through the bar servers.
KEY ROLES & RESPONSIBILITIES

• Read daily events to be aware of any VIP arrivals.
• Must have a complete working knowledge of bar items, ingredients and preparation
• Ensure all details of service are performed properly for every guest
• To understand and adhere to Beverage Department Standard Operating Procedures
• Change ashtrays, serve cigarettes and wipe down bar area
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• When possible greet regular guests by name and note and serve preferences accordingly
• Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes
• Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently
• Make all cocktails in accordance with Hotel's standard beverage manual
• Receive and check liquor against previous shift's requisitions
• Attempt to limit problems and liability related to customers' excessive drinking
• Serve snacks or food items to customers seated at the bar
• Organize requisition, pick up and verification for F&B items used in the bar areas
• Ensure that the bar is fully stocked and all side opening and closing duties are completed
• Slice and pit fruit for garnishing drinks
• Arrange bottles and glasses to make attractive displays
• Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware
• Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague
• Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
• Maintain complete knowledge of all F&B services, outlets, hotel services/features
• Able to handle cash following established and proper Accounting procedures

Qualifications
PERSONAL ATTRIBUTES

• Reading, writing and oral proficiency in the English language
• Team player with a creative and outgoing personality
• Must be well-presented and professionally groomed at all times
• Good communication and customer contact skills; good problem resolution skills
• Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails.

QUALIFICATIONS

• Secondary school education

EXPERIENCE

• Minimum 2 years food and beverage experience with detailed bar knowledge
• Previous public contact and/or cashiering experience

Additional Information
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

Skills Required