Job Description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.


By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/


Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Opened in 2021 on the western crescent of Palm Jumeirah, the world's largest man-made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.


More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.





Read daily events to be aware of any VIP arrivals. Must have a complete working knowledge of bar items, ingredients and preparation Ensure all details of service are performed properly for every guest To understand and adhere to Beverage Department Standard Operating Procedures Change ashtrays, serve cigarettes and wipe down bar area Carry trays, bus and reset tables with linen, china, glass and silver Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved When possible greet regular guests by name and note and serve preferences accordingly Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently Make all cocktails in accordance with Hotel's standard beverage manual Receive and check liquor against previous shift's requisitions Attempt to limit problems and liability related to customers' excessive drinking Serve snacks or food items to customers seated at the bar Organize requisition, pick up and verification for F&B items used in the bar areas Ensure that the bar is fully stocked and all side opening and closing duties are completed Slice and pit fruit for garnishing drinks Arrange bottles and glasses to make attractive displays Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins Maintain complete knowledge of all F&B services, outlets, hotel services/features Able to handle cash following established and proper Accounting procedures


Qualifications

Minimum 2 years food and beverage experience with detailed bar knowledge Previous public contact and/or cashiering experience Secondary school education

PERSONAL ATTRIBUTES

Reading, writing and oral proficiency in the English language Team player with a creative and outgoing personality Must be well-presented and professionally groomed at all times Good communication and customer contact skills; good problem resolution skills * Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails