Job Description

Job Purpose To maximise beverage sales through providing exceptional customer service in a professional and efficient manner to all guests to ensure customer satisfaction

Key Responsibilities Functional Responsibilities . Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations. . Take and process customer's orders in an accurate and timely manner. . Understand and anticipate customer needs, being attentive but not intrusive. . Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers. . Ensure product quality and consistency is delivered at all times to Brand guidelines and Company standards. . Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements. . Work within operational procedures to ensure beverage preparation process remain within Company and Municipality guidelines. . Carry out additional tasks as instructed by management

Key Performance Indicators (KPIs) Financial . Cost control /Waste reduction Business Effectiveness/ Productivity . Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc) . Timely completion/achievement of assigned work/targets Customer . Customer satisfaction/feedback (internal/external) Education . Certification in Food and Beverage/ Catering would be an advantage

Experience . 2 years of relevant experience in the food and beverage industry Schedule: Shift: