To treat all your colleagues and guests as you will treat your family and friends.
Greet all your colleagues when you arrive before starting your duties.
Always be punctual, wearing the correct uniform respecting the grooming standards.
Be smiley, friendly and respectful with all our guests and your colleagues.
Always ensure to provide the full LPM experience to all our guests.
Seize every opportunity to explain the LPM concept and signatures dishes/drinks to new guests.
Seize every opportunity to develop your own skills/knowledge and share it with others.
Create a positive and open-minded environment for all.
Support and help your colleagues, always work as a team.
Stay honest, authentic and always seek to go to the extra mile.
Embrace and respect all cultural differences COMMUNICATION
To attend bi-daily team briefing actively.
To efficiently communicate and report to relevant supervisors and co-workers in a transparent way.
GUEST RELATIONS
To handle all guest complaints in a friendly and effective way, if escalated, to report to upper management.
To recognize guest preferences and anticipate them.
OPERATIONS
To always act and perform accordingly to LPM standards.
To have a thorough knowledge of the menu, wine list, digestive and bar list of LPM
Set up the bar for full operation. Prepare the juices, purees, syrups, fruits, garnishes, batches.
Make sure the bar is always spotless, clean & tidy.
Be an active member in the operations during service hours, preparing alcoholic and non-alcoholic cocktails, cafe, serving snacks while interacting with the guests.
To maximize opportunities to increase revenue (upselling, recommendations, participation in incentives)
To always ensure an excellent guest experience.
To successfully follow daily duties and role responsibilities.
To efficiently use the POS system.
To respond quickly and positively to changes within your job role, showing flexibility.
INDFOH
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