Job Description

Barista
Overall Purpose:
To craft high-quality coffee and other beverages, provide outstanding customer service, and maintain a clean, welcoming coffee shop environment.
Key Responsibilities:
Beverage Preparation & Craft:

• Expertly prepare and serve a wide variety of hot and cold coffee beverages, such as espresso, lattes, cappuccinos, and pour-overs, following standardized recipes and presentation guidelines.
• Grind coffee beans and tamp grounds correctly to ensure optimal espresso extraction.
• Steam and texture milk to the appropriate consistency and temperature for each drink.
• Customize beverages to meet specific customer preferences and dietary needs.
• Prepare and serve non-coffee drinks, including tea, hot chocolate, and smoothies.

Customer Service & Sales:

• Greet all customers warmly and engage with them to create a friendly atmosphere.
• Operate the cash register to accurately process customer transactions.
• Answer customer questions knowledgeably about coffee blends, preparation methods, and flavor profiles.
• Suggest and upsell products, such as pastries, retail beans, or seasonal specials.
• Handle customer complaints with patience and a focus on resolution.

Coffee Bar Maintenance & Operations:

• Maintain impeccable cleanliness and organization of the coffee bar, equipment, and seating area.
• Regularly clean and sanitize espresso machines, grinders, blenders, and other tools.
• Monitor inventory levels of coffee, milk, syrups, and other supplies, alerting a manager when stock is low.
• Follow all health and safety regulations meticulously.
• Receive and stock shipments of supplies.

Product Knowledge & Quality Control:

• Maintain a strong knowledge of the coffee bean origins, roast profiles, and brewing techniques used by the shop.
• Taste coffee regularly to ensure quality and consistency.
• Ensure all food items (pastries, sandwiches) are displayed appealingly and are fresh.

Teamwork:

• Work collaboratively with other baristas to manage the flow of orders during peak hours.
• Communicate effectively with team members to ensure a smooth operation.

Qualifications & Skills:

• Proven experience as a Barista is preferred.
• Knowledge of coffee brewing techniques, beverage preparation, and coffee equipment maintenance.
• Excellent customer service and communication skills.
• Ability to work efficiently under pressure and manage a queue of orders.
• High level of attention to detail and commitment to quality.
• Strong cash handling and basic math skills.
• Ability to stand for long periods and perform repetitive motions.
• A passion for coffee and a desire to learn more about the craft.

Skills Required