Job Description

Job Purpose

• To promote Bank retail banking products mainly NTB Priority/Preferred Accounts, Personal Loans, Credit Cards (C&I).
• To increase the wallet share of bank amongst our corporate client base as well as new companies listed under bank TML
• To ensure cross sell of bank retails products
• To assist telemarketing team by providing quality leads for motor insurance
• Assure immediate processing of all applications received from customers
• To assist Relationship Manager - Business Development in listing new companies under bank TML
• To be aware of any market changes from competition to effectively manage customer objection handling
• Provide constructive and constant feedback to bank staff on improvement of: products, services and processes etc., which may either reduce TAT or costs or enhance customer experience.
• Be an effective team player and contribute to achievement of goals based on the Key Performance Indicators issued from time to time.

Key Accountabilities

• Carry out a range of sales & application processing activities ensuring that the work assigned has been accurately completed within specified timelines.
• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Upon request provide on-the-job training to colleagues.
• To ensure that agreed service expectations of the customers are met on a regular basis.
• Prepare daily sales reports/statistics requested by line management

Other Accountabilities

• Ensure that customers are provided proper & correct information about NBF's products & services. Also no mis-selling of products or documents compromise of any sort.
• Undertake other duties at similar level when required.

Education Degree / diploma in Commerce or equivalent would be preferred Experience and Skills At least 1 year experience in retail product sales would be preferred. Technical Competencies Core and Regulatory Banking Systems-Retail Banking- Basic
Product Knowledge- Retail Banking- Basic
Process improvement- Retail Banking- Basic Job Types: Full-time, Permanent Salary: AED6,000.00 - AED8,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• retail banking products: 3 years (Preferred)
• cross sell of retails products: 3 years (Preferred)
• banking: 3 years (Preferred)

Language:

• Arabic (Preferred)