Banking Customer Support
Job Description
About the Role:
We are seeking a dedicated Banking Customer Support Representative to join our dynamic team in Dubai. In this non-technical role, you will provide exceptional service to retail and corporate clients, addressing inquiries and resolving issues to ensure a seamless banking experience.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat Assist customers with account inquiries, transaction disputes, and product information Guide clients through banking procedures, forms, and digital channels Escalate complex issues to appropriate teams while ensuring timely follow-up Maintain accurate customer records and document interactions in the CRM system Collaborate with internal departments to resolve customer concerns and improve service processes Adhere to bank policies, regulatory requirements, and service level agreements Required
Skills Required
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Job Detail
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Job IdJD2269661
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned