Ba Crm
Job Description
Required Skills & Experience
5-8 years of experience as a Business Analyst in the Banking domain
Strong understanding of CRM system, customer 360, customer servicing journeys, workflows, sale and campaign modules.
Ability to understand surround systems of the bank and integration approach with CRM.
Solid technical knowledge in SQL / Database concepts, Data mapping & transformation
Experience writing BRDs, FSDs, user stories, acceptance criteria, and process flows.
Strong experience in UAT coordination, test case preparation, and defect lifecycle management.
Hands-on experience working with Agile/Scrum methodologies (Jira / Azure DevOps).
Nice to Have
Experience with MS Dynamics 365, MS Power Platform.
Experience in performance testing, user training, and SOP preparation.
Certifications: CBAP, Scrum Master/Product Owner, CRM certifications.
Key Competencies
Analytical thinking and problem-solving
Attention to detail
Excellent communication & documentation skills
Ability to work with cross-functional teams
Stakeholder management and negotiation skills
Skills Required
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Job Detail
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Job IdJD2280093
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned