Job Description

Synopsis
In this role we are looking for an Analyst who will be responsible for supporting our sales efforts by ensuring the smooth operation of various tasks and processes crucial to B2B Sales Products & Program
Accountabilities

• Manage pricing and incentive modelling templates to accurately reflect product and program offerings, in collaboration with relevant stakeholders
• Maintain and update incentive contract templates, ensuring compliance with current regulations and company policies.
• Effectively manage and organize internal and external inboxes, for inquiries, providing prompt responses and forwarding critical matters to appropriate team members .
• Utilize CRM systems to track, organize and manage customer data, ensuring accurate and up-to-date information is maintained .
• Create together with the Manager B2B products and contracts new sales programs focusing on specialty segments like Marine, Embassies or Students. .
• Facilitate clear and timely communication with internal customers, in particular BDU's, addressing their inquiries, concerns and providing necessary information on products, programs and policies .
• Collaborate with sales policies & communication team to ensure accurate representation of relevant agency and corporate sales policies, keeping them updated and communicated internally and externally .
• Generate regular and ad-hoc reports to provide insights into sales performance, customer trends and program effectiveness, aiding in strategic decision-making .
• Maintain a strong understanding of the products, programs and offerings to provide accurate and informative support to customers and sales teams

Education & Experience

• Bachelors degree, 4 plus years work experience in a related field .Sales experience, or experience in supporting a field sales organization desired
• Strong team player, with cultural awareness & understanding required.
• Numerate and analytical mindset with the ability to generate and interpret reports.
• Proven experience in sales support, administration, or a similar role .
• Strong efficiency in MS Office Suite and CRM software.
• Excellent organizational skills with keen eye for detail .
• Exceptional communicational skills, both written and verbal .
• Ability to manage multiple tasks and deadlines in fast-paced environment.
• Strong problem solving abilities and a customer-centric mindset
• Familiarities with pricing models, legal contracts and sales policies is a plus

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

Skills Required