Job Description

Job Code: JPC - 5648
Role Title: AWP Service Engineer
Location: Dubai
Job Purpose
To perform installation, maintenance, troubleshooting, and repair of heavy equipment--including Forklifts, Excavators, Aerial Work Platforms (AWP), and other earth-moving machinery. The role ensures high-quality technical support, timely field service delivery, compliance with safety standards, and efficient communication with customers and internal teams within the heavy equipment rental industry.
Key Responsibilities
Technical Service & Maintenance

• Install, maintain, troubleshoot, and repair equipment and machinery such as Forklifts, Excavators, AWPs, and similar heavy equipment.
• Perform preventive maintenance and routine inspections to ensure optimal equipment performance.
• Diagnose faults and provide effective repair solutions with high attention to detail.

Customer & Field Support

• Deliver technical support to customers and internal teams on-site and remotely.
• Demonstrate strong field service management and communication skills when interacting with clients.
• Ensure prompt response to service calls and resolve issues efficiently.

Operational Excellence

• Document service activities, maintenance tasks, and repairs accurately.
• Maintain compliance with safety standards, operational policies, and company procedures.
• Support continuous improvements in service processes and equipment handling.

Coordination & Reporting

• Coordinate with various teams to ensure timely resolution of technical issues.
• Prepare service reports, highlight critical problems, and recommend corrective actions.
• Ensure availability and proper use of required tools, equipment, and materials.

Qualifications

• Bachelor's degree or diploma in Mechanical Engineering, Electrical Engineering, or a related field.
• Strong technical expertise and proven experience in a similar role.
• Valid driver's license.

Experience

• Mandatory hands-on experience working with Forklifts, Excavators, AWPs, and other heavy earth-moving equipment.
• Experience in troubleshooting, maintenance, repair, and field service operations.
• Strong problem-solving skills, communication abilities, and teamwork orientation.
• Willingness to travel for on-site service support.

Skills Required