Company Description

Are you ready to join us on our exciting transformation journey at the largest bank in the UAE? This is an opportunity to make a real impact on our customers, employees, shareholders, and communities, as part of the FAB team. We\'re committed to our grow stronger movement, and as a member of our team, you\'ll have access to everything you need to advance your career and make a meaningful contribution to our shared success. If you\'re looking for a career that will help you stand out and make a difference, now is the time to join us. Let\'s work together to achieve great things.



JOB PURPOSE

To effectively lead a team of Collectors and ensure that the collection targets are met in terms of net flows and reduce flow into charge off pool.

Key Responsibilities

Strategic Responsibilities

• Supervise and manage a team of collectors to ensure that the collection targets are met.

• Implement collection strategy, techniques and procedures at various delinquent stages of the accounts.

• Train, develop, motivate and review the performance of Department staff members to assist them to perform to high standards and develop their potential to enhance knowledge-based skills.

Core Responsibilities

• Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.

• Assist in creating an incentive structure to ensure that good performers are rewarded.

• Ensure capacity planning is in place and a load-balancing is done for the unit.

• Review the collection reports on a daily basis and discuss the performance with the team.

• Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country

• Provide important feedback on collections to the Head Credit for modification of the front end acceptance criteria.

• Ensure low risk Audit rating for the unit.

• Ensure that the team targets are met on a monthly basis

• Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections.

• Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank.

Qualifications

Threshold Qualifications

• Bachelor\'s Degree

Years & Nature of Experience

• Minimum of 10 years of experience in consumer banking with at least 5 years in a supervisory role

First Abu Dhabi Bank