Job Description

To support the delivery of the daily service, ensuring effective control and regulation of bus services at all times, and that effective decisions are made during times of service disruption.

Manage any disruption to service making appropriate decisions which resolve issues safety and quickly

Monitor the efficiency of services operated and ensure that appropriate action is taken to rectify any problems via AVL system / or other means to ensure efficient reliable service delivery

Work with key staff and Customer Service Managers to ensure all services operate to a high standard and in accordance with set reliability targets and identify and implement solutions where targets are not being met.

Operate and manage the Radio System.

Ensure Company, client requirements and legislative regulations are adhered to in respect of the bus service operation

Maintain and develop effective working relationships with all relevant internal and external organisations

Construct effective reports to management regards service reliability and driver conduct

Support drivers in times of disruption or during emergency situations

Provide the link between the Traffic Office and Engineering/stations

Central hub for communications

Requirements

Experience in Bus Driving is useful

Excellent knowledge of the locale

Computer literate and excellent radio communication skills

Strong communication and managing conflict skills

Supervisory experience is essential

Proven track record of delivering targets and meeting deadlines

Strong empathy skills and a calm manner

Excellent problem-solving skills