Automotive Service Advisor
Dubai, DU, AE, United Arab Emirates
Job Description
Key responsibilities
Customer Interaction:
Greet customers in a friendly and timely manner. Listen to customer concerns about their vehicle and accurately document them. Explain repair results, charges, and necessary maintenance in clear terms. Handle customer complaints and ensure satisfaction with the service provided.Vehicle Diagnosis and Repair:
Identify mechanical problems by questioning the customer, performing a visual inspection, or taking a road test. Consult with technicians to confirm necessary repairs and discuss alternatives. Write clear, concise descriptions of customer concerns on repair orders for technicians. Provide complete and accurate written estimates for labor and parts. Advising customers on the value of routine maintenance according to manufacturer specifications.Administrative Tasks:
Schedule service appointments. Open service orders for each vehicle. Prepare repair orders showing time, cost, and labor estimates. Coordinate with the service technicians to ensure timely completion of services. Potentially prepare service reports.Sales and Marketing:
Advise customers on additional necessary services, maintenance packages, or parts. Help customers decide on repairs versus part exchanging a car. Potentially assist in marketing dealership servicesJob Type: Full-time
Pay: AED5,000.00 - AED6,500.00 per month
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Job Detail
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Job IdJD2163703
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned